Your success is very important to us. From day one, you’ll be assigned a dedicated Customer Success Manager (CSM) who will closely work with you to make sure you get the most from your partnership with us. Your CSM will leverage our carefully designed services, processes, and toolkits to ensure rapid results and your continued success.

Implementation and Onboarding - Go Live Fast

Robust implementation and employee onboarding is essential for a successful employee community rollout. Our SmartStart program provides you access to a proven implementation methodology, best practices, ready-made assets, and trainings required to get you up and running within 2–6 weeks from kickoff. Your Customer Success team will guide and assist you with the installation, configuration, content strategy, branding, employee onboarding, launch communication, and change management.

Customer Success Check-Ins

Our Customer Success team, which is comprised of product experts and customer advocates, is driven by one aim—to help you achieve your business goals. Your dedicated Customer Success Manager (CSM) will facilitate regular check-ins to assess adoption, provide recommendations, solicit feedback, learn about your new feature requests, and give you insights into our product roadmap. We will work with you for the entire duration of your Simpplr subscription to ensure you receive the maximum benefit from our products.

Product and Technical Support

We strive to provide outstanding product support to our customers. Our USA and India-based Technical Support team is readily available to answer your questions and assist you with any technical issues you may encounter. You can reach our Technical Support team by phone, email, or through our support portal. Your Simpplr subscription comes with the Standard Support Plan. The Premier Support Plan is available for an additional fee.

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