"The Simpplr solution enabled Bay Federal Credit Union to create an intranet that engages, empowers, and improves the employee experience. By having an intranet that offers robust search capabilities, a user-friendly interface, and the ability to keep content fresh and engaging, we give our team members the tools and resources they need to work more effectively and efficiently."
About
Get to know Bay Federal Credit Union
Bay Federal Credit Union is a full-service, not-for-profit financial institution that serves over 80,000 members and 2,400 local businesses throughout Santa Cruz, San Benito, and Monterey counties in California. With more than $1.5 billion in assets, Bay Federal is the largest member-owned financial institution in the region, serving its members and the community since 1957. Bay Federal is a certified Community Development Financial Institution, with a primary mission of promoting community development alongside their financial activities.
Challenge
Prior intranet offered limited search capability and incomplete analytics
In early 2020, Bay Federal Credit Union’s executive leadership team agreed that the business had outgrown their previous intranet platform. Their previous provider no longer addressed the organization’s ongoing and expanding need for a collaborative, engaging user experience with robust search capability. With executive support, a cross-departmental governance team was assembled from several departments throughout the organization.
RESULTS:
Low IT dependency with best-in-class integrations
100% Employee Adoption
Connected remote employees to increase workplace collaboration and decrease silos
Rapid 8-week implementation with refreshed content, improved user tools, and social engagement.
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