"Launching a new intranet platform just two days before our global workforce was required to work from home amidst the pandemic proved beneficial in ensuring that employees received timely, relevant information and had an effective means of two-way communication during a time of great uncertainty."
About
Get to know Datto
As the world’s leading provider of cloud-based software and technology solutions purpose-built for delivery by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Since its founding in 2007, Datto has won awards for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace.
Challenge
Only 7% of employees used the intranet for news and information
In late 2018, Datto CEO Tim Weller recognized that the business needed to find and implement a new intranet system that would become employees’ one-stop shop for all things Datto. Datto employees found their legacy intranet hard to navigate, and often turned to colleagues when they needed answers to simple questions or access to routine documents. This one-off method led to employees’ loss of productivity and frustration. Datto’s legacy intranet followed the traditional method of requiring VPN access which created employee login friction. It was clear that the organization needed a solution that is easily accessible, easy to find information, and streamlined governance.
RESULTS:
Connect across teams and 20 locations with a central trusted source
Rapid deployment to nearly 2,000 employees in 5 months
Monthly engagement of 34,000 content views
3,000 new content pages upon launch
EXPLORE MORE
