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Employee Experience Terms & Definitions

Discover the Simpplr Glossary.
Explore terms and definitions on topics related to employee experience, internal communication, collaboration, intranet and more.

A

Absenteeism

A “no-call, no-show” is pretty common in the workplace. But when it becomes a habit, it can spiral into chronic…
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Active Listening

What is active listening?

Active listening is the art of being fully present to those who are…
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AI Assistant

An AI Assistant is a software application that uses artificial intelligence to perform tasks and provide support in…
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API (Application Programming Interface)

What is an API?

APIs, short for Application Programming Interfaces, allow software components to communicate…
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Asynchronous Communication

Definition and basic overview Asynchronous communication refers to exchanges of information in which the sender and…
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B

Benchmarking

Benchmarking defined

Benchmarking is the process of measuring and comparing the performance, efficiency, or…
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Brand Reputation

What is brand reputation?

Brand reputation encapsulates how your company is perceived by…
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C

Capacity Planning

Capacity planning definition

Capacity planning is the business process of determining the resources required…
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Career Development

Career development definition Career development is an ongoing process that assists individuals in managing their…
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Change Management

Understanding change management Change management involves a structured process to guide individuals, groups, and…
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Chief Experience Officer (CXO)

What is a Chief Experience Officer? CXO meaning explained Organizations want to provide a good experience to everyone…
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Chief Human Resources Officer (CHRO)

What is a Chief Human Resources Officer?

When looking at the titles of executives in major corporations, it is…
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Chief People Officer (CPO)

Definition of Chief People Officer

 A chief people officer (CPO) is an executive-level position that is…
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CMS Intranet

CMS intranet definition

A CMS intranet is a content management system (CMS) that is specifically designed to…
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Collaboration

What is collaboration? Digital technology has a massive impact in the workspace and elsewhere, yet this would amount to…
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Collaborative Leadership

What is collaborative leadership?

Collaborative leadership is a managerial approach where leaders collaborate…
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Communication Software

What is communication software?

Communication software is a tool designed to facilitate…
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Company Culture

Definition of company culture

Company culture describes the shared characteristics of an organization; this…
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Content Governance

Content governance defined

 Content governance is the process of planning, creating, managing, and…
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Content Personalization

Content personalization definition

Content personalization is the practice of tailoring…
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Continuous Improvement

Continuous improvement defined

Continuous improvement is a perpetual process of enhancing products,…
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Continuous Learning

What is continuous learning?

Continuous learning is an ongoing process that encourages…
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Corporate Communications

What is corporate communications? Corporate communications is how companies share information to internal and external…
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Corporate Social Responsibility (CSR)

What is corporate social responsibility (CSR)?

Corporate social responsibility (CSR) refers…
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Corporate Wiki

Why companies use corporate wiki software Internal wikis function much like public wikis—individual people can create…
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Crisis Communication

Crisis communication definition Crisis communication is the strategic practice of managing and sharing critical…
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Cross-Functional Collaboration

What is cross-functional collaboration?

Cross-functional collaboration is a business process in which…
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Cross-Functional Team

Definition: cross-functional team

A cross-functional team is a team of people with diverse…
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Customer Experience

Definition

As competition intensifies across various industries, businesses increasingly focus on providing a…
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D

Deskless Worker

What Is a Deskless worker? Deskless workers are employees who are not assigned to a specific or permanent workstation…
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Digital Adoption

What is digital adoption?

Digital adoption refers to the process by which users fully learn…
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Digital Culture

What is digital culture?

Digital culture refers to the set of shared values, behaviors and…
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Digital Employee Experience (DEX)

What is the digital employee experience?

Digital Employee Experience (DEX) is the holistic…
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Digital Transformation Strategy

Definition

A digital transformation strategy is a detailed plan including the objectives, steps, and measures…
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Digital Workplace

Digital workplace definition

A digital workplace, sometimes referred to as an electronic workplace, is…
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Distributed Workforce

Distributed workforce defined

A distributed workforce is a group of employees or workers who are spread across…
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Diversity, Equity and Inclusion (DEI)

What is diversity, equity and inclusion (DEI)? The letters DEI stand for diversity, equity, and inclusion. It…
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E

Employee Advocacy

What is employee advocacy? Employee advocacy is the unpaid promotion of a brand by an individual who works there. It…
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Employee Appreciation

What is employee appreciation? Employee appreciation is the ongoing recognition and acknowledgment of employees’…
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Employee Autonomy?

What is employee autonomy?

Employee autonomy, also called workplace autonomy, refers to the…
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Employee Burnout

What is employee burnout?

Employee burnout is a state of physical, mental, and emotional exhaustion resulting…
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Employee Centricity

What is employee centricity?

Employee centricity means putting employees first in everything…
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Employee Communication

Employee communication defined

 Employee communication is the sharing of information, ideas and feelings…
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Employee Connection

What is employee connection? Employee connection is the sense of belonging and engagement employees feel toward their…
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Employee Connectivity

Employee connectivity explained

Employee connectivity refers to employees’ connections with each…
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Employee Development

Definition

 Employee development or growth is an all-encompassing concept hinged on training; the…
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Employee Directory

The digital era has revolutionized the way businesses operate. Among the most important corporate resources we have…
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Employee Empowerment

Definition

Employee empowerment gives employees a voice and fosters an environment of ownership and…
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Employee Engagement

What is employee engagement? Employee engagement has been at the forefront of HR leaders’ minds for quite some time….
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Employee Experience

What is employee experience? Employee experience (EX) has become a buzzword, but organizations can be sure it is much…
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Employee Experience Management

What Is employee experience management? The employee experience can be defined as the result of the employee’s…
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Employee Experience Platform

What is an employee experience platform?

The employee experience platform or EXP can be…
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Employee Experience Strategy

What is an employee experience strategy? Employee experience is what it feels like to be in an organization. Therefore,…
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Employee Feedback

Employee feedback definition

Employee feedback refers to the information, comments, or suggestions employees…
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Employee Journey

What is the employee journey?

The employee journey is a series of meaningful moments,…
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Employee Life Cycle

What is the employee life cycle?

The employee life cycle refers to the stages an employee…
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Employee Motivation

Employee Motivation Defined

Employee motivation is a critical aspect of organizational success and employee…
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Employee Onboarding

What is employee onboarding? Employee onboarding is the process of integrating new hires into a company. The process…
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Employee Productivity

Employee productivity definition

Employee productivity, or workforce productivity, is the…
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Employee Pulse Survey

Employee pulse survey defined

An employee pulse survey is frequently used in companies to measure employee…
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Employee Recognition

Employee recognition defined

At its core, employee recognition is the act of acknowledging…
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Employee Relations

Employee relations explained

Employee relations are the creation and maintenance of positive…
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Employee Resource Groups (ERG)

What are employee resource groups?

Employee Resource Groups (ERGs) are voluntary,…
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Employee Retention

Employee retention explained

Regardless of the industry, employee retention is an organizational goal…
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Employee Satisfaction

What is employee satisfaction? Employee satisfaction is the level of contentment that employees feel about their jobs….
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Employee Sentiment Analysis

What is employee sentiment?

Employee sentiment refers to employees’ overall emotional state,…
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Employee Training

What is employee training and development?

Employee training and development is an ongoing…
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Employee Turnover

Employee turnover defined:

 Employee turnover is the departure of people from a company over a certain…
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Employee Value Proposition

Definition

An employee value proposition consists of the incentives and rewards an organization can offer its…
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Employee Voice

Employee voice definition

Employee voice is an essential business concept that refers to the ability of…
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Employee Well-Being

Definition

Employee well-being has become an increasingly important topic for businesses and companies. The…
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Employee-Generated Content (EGC)

What is employee generated content (EGC)?

Employee generated content (EGC) refers to any…
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Enterprise Search

What is enterprise search?

Enterprise Search (ES) is a type of software that lets users…
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Enterprise Social Network

What is an enterprise social network?

An enterprise social network is a private social…
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Exit Interviews

Definition: What is an exit interview?

An exit interview is a final interview conducted with an employee who…
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External Communications

External communications definition External communication refers to exchanging information between a company and…
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Extranet

What is an extranet? An extranet is a private network designed by an organization to provide third parties with…
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F

Frontline Worker

Definition: Frontline Workers

 Frontline workers are individuals who work in essential sectors such as…
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G

Generative AI

Generative AI definition

GenAI, or Generative AI, is a subset of artificial intelligence (AI)…
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Great Resignation

What is the Great Resignation? In 2021, the marketplace saw a significant increase in voluntary employee…
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H

Hybrid Workforce

What is a hybrid workforce? We’re going to define the term “hybrid workforce” and discover what’s behind its…
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I

Individual Development Plan (IDP)

What is an individual development plan (IDP)?

An Individual Development Plan (IDP) is a…
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Internal Communications

Definition of internal communications

Internal communications is the function responsible…
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Internal Knowledge Base

What is an internal knowledge base? An internal knowledge base is a centralized repository of information and resources…
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Internal Marketing

What is internal marketing?

Internal marketing is a strategic approach where a company treats…
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Intranet

Intranet defined

An intranet is a secure, internal digital workspace designed to connect employees, centralize…
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Intranet Portal

Intranet portal definition

An intranet portal is the gateway to an organization’s intranet software…
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J

Job Enlargement

What is job enlargement?

Job enlargement is the process of increasing the number of tasks an…
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Job Enrichment

What is job enrichment?

Job enrichment is the process of enhancing a job role by adding…
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K

Knowledge Base

Knowledge Base Defined

A knowledge base is an integral part of an organization’s strategy to ensure that…
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Knowledge Management

Understanding knowledge management Knowledge management definition At its core, knowledge management can be defined as…
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Knowledge Sharing

What is knowledge sharing? Knowledge is power but only when shared — a notion underscored by the understanding that…
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L

Leadership

What is leadership? Some things never change, and good leadership is one of them. Way back in the 5th century BC,…
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Learning and Development (L&D)

What is Learning and Development (L&D)?

Learning and development, or L&D, is a systematic…
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M

Mergers & Acquisitions (M&A)

M&A definition

“M&A”, or “Mergers and Acquisitions,” is a specialty in business, law, finance, and…
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Mobile Intranet

What is an intranet app?

An intranet app is a private, secure platform designed for…
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N

NPS definition

NPS definition

Net promoter score or NPS is a customer experience/customer satisfaction…
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O

Org Chart

What is an org chart?

An org chart, or organizational chart, is a visual representation of…
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Organizational Culture

What is organizational culture?

Organizational culture is the heartbeat of your company. It’s…
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Organizational development (OD)

What is organizational development (OD)?

Organizational Development (OD) is a strategic…
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P

Passive Listening

Passive listening definition Passive listening means to listen without responding. In conversation, passive listeners…
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People Manager

What is a people manager?

A people manager, also known as a manager or supervisor, is someone…
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Performance Management

What is performance management? Performance management is a continuous process in which managers and employees…
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Pre-boarding

What is preboarding?

Preboarding is the period between a candidate accepting a job offer and…
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Prescriptive Analytics

Definition

So, what is prescriptive analytics? The Harvard Business Review defines prescriptive analytics as…
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Q

Quiet Quitting

What is Quiet Quitting? Is quiet quitting really a thing? Most definitely, yes. Also known as ‘soft quitting’ or,…
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R

Remote Collaboration

What is remote collaboration?

Remote work collaboration involves individuals from different…
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Remote Work

Remote work: an introduction Remote work has become increasingly popular in recent years as technological advances have…
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S

Skills Gap

What is a skills gap?

A skills gap is the difference between the skills a particular job…
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Social Intranet

What is a social intranet? With the increased migration of workplaces to digital interfaces and cloud-based platforms…
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Strategic Communications

Definition

Strategic communications is a specialized approach to distributing and receiving…
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Succession Planning

What is succession planning? Succession planning or replacement planning is a strategy to identify and prepare…
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T

Talent Acquisition

What is talent acquisition?

Talent acquisition is a strategic method of attracting, sourcing,…
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Talent Management

What Is Talent Management?

Talent management is the process of attracting, hiring, retaining, and developing…
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Teamwork

Teamwork definition

Teamwork is the collaborative effort of a group of individuals to achieve…
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Town Hall Meeting

What is a town hall meeting?

A town hall meeting in a corporate setting is an event where…
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Two-Way Communication

What is two-way communication?

Two-way communication is a process of sharing information…
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U

Upskilling

What is upskilling?

Upskilling refers to the process of teaching current employees new skills…
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User Interface

What is a user interface?

A user interface (UI) is the point of interaction between a user…
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V

Virtual Workspace

Virtual workspace defined

A virtual workspace is a digital environment that allows employees to work from…
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W

Work-Life Balance

What is work-life balance?

Work-life balance refers to striking a balance between…
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Workflow

Definition of workflow

A workflow is a structured sequence of tasks or activities designed to…
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Workflow Automation

Workflow Automation Defined

Workflow automation is the approach of automating the flow of tasks, documents,…
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Workplace Experience

What is workplace experience?

Workplace experience encompasses the totality of experiences…
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