Glossary

Employee Experience Terms & Definitions

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Explore terms and definitions on topics related to employee experience, internal communication, collaboration, intranet, and more.

Glossary

C

  • Company Culture

    Company culture describes the shared characteristics of an organization; this includes your values, mission and goals, practices, and attitudes. However, other aspects also contribute to work cultures, such as the working environment, company policies, and employee behavior.

D

  • Digital Transformation

    IBM’s digital transformation definition offers a great starting point: It involves “using AI, automation, hybrid cloud, and other digital technologies to leverage data and drive intelligent workflows, faster and smarter decision-making, and real-time response to market disruptions.” And although that’s correct, it’s a lot to take in. We’ll peel back those layers below, but for now, it suffices to say that digital transformation is when businesses use new online technologies to replace old methods and then integrate them into all areas of business.

E

  • Employee Advocacy

    Employee advocacy is the unpaid promotion of a brand by an individual who works there. It happens when an employee shares a positive message about the company or brand with other people in their social circle, mainly through word of mouth, on the internet, and by using branded items.

  • Employee Engagement

    Employee engagement has been at the forefront of HR leaders’ minds for quite some time. It impacts every vital aspect of your organization, such as revenue, customer experience, employee retention, and profitability.

  • Employee Experience

    Employee experience (EX) has become a buzzword, but organizations can be sure it is much more than that. In short, employee experience is what it feels like to be in an organization.

  • Employee Experience Management

    The employee experience can be defined as the result of the employee’s interactions with an organization forming attitudes and perceptions of the organization. This means that any point of contact (touchpoint) the employee has with the organization – from the moment they interview for a job to when they exit – shapes their experience.

  • Employee Retention

    Employee retention is a goal that most organizations hold dear. It’s the desire to prevent employee turnover and retain talent that the company has invested time and money to attract and train.

  • Employee Value Proposition

    An employee value proposition consists of the incentives and rewards an organization can offer its employees in return for their skills, capabilities, experiences, and performance in the workplace. EVP is the sum of the benefits, perks, and compensation packages your employees can expect.

I

  • Internal Communications

    Wikipedia defines internal communications as the function responsible for effective communications among participants within an organization. So, in simple terms, the definition of internal communications is to keep everyone in the organization informed.

  • Intranet

    An intranet is a private network that organizations use to share information between employees securely. They are web-connected sites on networks, such as Local Area Networks (LANs) or wide area networks (WANs).

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  • Prescriptive Analytics

    So, what is prescriptive analytics? The Harvard Business Review defines prescriptive analytics as “the process of using data to determine an optimal course of action.