Employee Experience Terms & Definitions

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Explore terms and definitions on topics related to employee experience, internal communication, collaboration, intranet, and more.



  • Career Development

    Career development is an ongoing process that assists individuals in managing their career paths and achieving their full potential. This process encompasses education, job training, mentoring, and coaching, aimed at equipping individuals with the skills, knowledge, and experiences required to attain their career objectives.

  • Change Management

    Change management involves a structured process to guide individuals, groups, and organizations from their current situation to a desired future state. This process consists of identifying changes’ effects, reducing potential risks, and maximizing benefits for stakeholders.

  • Chief Experience Officer (CXO)

    Organizations want to provide a good experience to everyone they come into contact with. This includes customers, employees, partners, suppliers, and contractors.

  • Collaboration

    Digital technology has a massive impact in the workspace and elsewhere, yet this would amount to little without human connection, communication, and a feeling of community. Without these in the workplace, there is no shared vision around the company’s mission.

  • Company Culture

    Company culture describes the shared characteristics of an organization; this includes your values, mission and goals, practices, and attitudes. However, other aspects also contribute to work cultures, such as the working environment, company policies, and employee behavior.

  • Corporate Communications

    Corporate communication is how companies share information to internal and external audiences and engage these audiences in a bid to manage brand perception. Corporate communication is made up of three major categories, which are management communication, marketing communication, and company communication.


  • Digital Transformation

    IBM’s digital transformation definition offers a great starting point: It involves “using AI, automation, hybrid cloud, and other digital technologies to leverage data and drive intelligent workflows, faster and smarter decision-making, and real-time response to market disruptions.” And although that’s correct, it’s a lot to take in. We’ll peel back those layers below, but for now, it suffices to say that digital transformation is when businesses use new online technologies to replace old methods and then integrate them into all areas of business.

  • Digital Workplace

    A digital workplace is a collection of technologies that create a virtual office environment. This type of workplace helps people collaborate, be productive, and work flexibly, regardless of where they are.

  • Diversity, Equity and Inclusion (DEI)

    The letters DEI stand for diversity, equity, and inclusion. It encompasses a mindset and series of actions intended to drive reform and transformation globally across every type of organization or institution imaginable.


  • Employee Advocacy

    Employee advocacy is the unpaid promotion of a brand by an individual who works there. It happens when an employee shares a positive message about the company or brand with other people in their social circle, mainly through word of mouth, on the internet, and by using branded items.

  • Employee Communication

    Simply put, employee communication is the sharing of information, ideas and feelings between employees and the managers of an organization. Employee communication can be verbal, over email, through mobile applications, within intranets, or various other collaboration tools.

  • Employee Engagement

    Employee engagement has been at the forefront of HR leaders’ minds for quite some time. It impacts every vital aspect of your organization, such as revenue, customer experience, employee retention, and profitability.

  • Employee Experience

    Employee experience (EX) has become a buzzword, but organizations can be sure it is much more than that. In short, employee experience is what it feels like to be in an organization.

  • Employee Experience Management

    The employee experience can be defined as the result of the employee’s interactions with an organization forming attitudes and perceptions of the organization. This means that any point of contact (touchpoint) the employee has with the organization – from the moment they interview for a job to when they exit – shapes their experience.

  • Employee Experience Strategy

    Employee experience is what it feels like to be in an organization. Therefore, the goal of those entrusted with delivering a differentiated employee experience is to create an optimal work environment so everyone can flourish.

  • Employee Feedback

    Employee feedback refers to the information, comments, or suggestions employees provide to their managers or coworkers regarding their performance, behavior, or work-related activities. It can be positive or negative, formal, or informal, and come from various sources, including managers, colleagues, customers, and even self-assessment.

  • Employee Onboarding

    Employee onboarding is the process of integrating new hires into a company. The process differs from company to company and may involve tasks, activities, and functions that can last a couple of days, weeks, or months.

  • Employee Productivity

    Employee productivity, or workforce productivity, is the quantifiable measure of an employee’s output or efficiency in completing their assigned tasks or responsibilities within a specific period. This can be measured in terms of the work’s quantity, quality, or timeliness.

  • Employee Relations

    Employee relations are the creation and maintenance of positive relationships across all levels of a company, professionally and interpersonally. When working optimally, employee relations professionals keep track of all emotional, physical, practical, and contractual employee considerations and act as an advocate for each in strategic planning discussions.

  • Employee Retention

    Employee retention is a goal that most organizations hold dear. It’s the desire to prevent employee turnover and retain talent that the company has invested time and money to attract and train.

  • Employee Satisfaction

    Employee satisfaction is the level of contentment that employees feel about their jobs. It points to how happy they are with their roles and their company.

  • Employee Turnover

    Employee turnover is the departure of people from a company over a certain period and can happen for many reasons. Some are voluntary departures, some involuntary.

  • Employee Value Proposition

    An employee value proposition consists of the incentives and rewards an organization can offer its employees in return for their skills, capabilities, experiences, and performance in the workplace. EVP is the sum of the benefits, perks, and compensation packages your employees can expect.


  • Great Resignation

    In 2021, the marketplace saw a significant increase in voluntary employee turnover due to pandemic-related factors, work-life balance, and career advancement. This trend, known as “The Great Resignation”, was more pronounced in light of the pandemic and the rise of remote work and hybrid roles.


  • Hybrid Workforce

    We’re going to define the term “hybrid workforce” and discover what’s behind its steady gain in popularity. We’ll discuss the characteristics of successful hybrid workforce models, their benefits, the challenges they present, how to overcome those, and best practices.


  • Internal Communications

    Wikipedia defines internal communications as the function responsible for effective communications among participants within an organization. So, in simple terms, the definition of internal communications is to keep everyone in the organization informed.

  • Intranet

    An intranet is a private network that organizations use to share information between employees securely. They are web-connected sites on networks, such as Local Area Networks (LANs) or wide area networks (WANs).


  • Prescriptive Analytics

    So, what is prescriptive analytics? The Harvard Business Review defines prescriptive analytics as “the process of using data to determine an optimal course of action.



  • Social Intranet

    With the increased migration of workplaces to digital interfaces and cloud-based platforms comes the need for more effective collaboration and communication tools. This is essentially what an intranet is.

  • Strategic Communications

    Strategic communications is a specialized approach to distributing and receiving information. It means communicating the best message, through the correct channels, to the right people, at the right time and using feedback from this process to stay focussed on company goals.