How HR is responsible for the workplace human experience

LaToya Lyn is the Chief People Officer at Help Scout, a support platform to help build and maintain relationships with customers. LaToya also serves as a member of the Forbes Human Resources Council, Knoetic (CPOs), and Chief (senior women leaders).
LaToya has a dual masters in Industrial-Organizational Psychology and Organizational Behavior from Brooklyn College. Her professional experience spans from executive coaching to driving organizational changes and culture transformations for technology companies globally. LaToya’s previous roles include Vice President of Talent Strategy at Oscar Health, Head of Employee Relations and Senior Human Resource Business Partner at Compass, and Head of Global HR at LivePerson.