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All Episodes

The Convergence of IT & Comms For a Better Employee Experience

Listen now on

Listen now on

About the Guest

cohesion_podcast_episode_5

Robin Merritt

As a member of the executive leadership team at Gainsight, backed by Vista Private Equity, Robin serves as Senior Vice President, Chief of Staff and Community. Robin leads Global Corporate Communications, Public Relations, Customer Success Careers, and Philanthropy. She founded Gainsight’s social responsibility effort, building the Customer Success industry’s first-ever apprenticeship program for underrepresented communities and has raised over $2M for global giving to date. Robin’s impact on the Customer Success community and executives’ careers continues to guide the ~800 person company in propelling the category and trailblazing the human-first leadership movement.

About the Episode

This episode features an interview with two distinguished executives from Gainsight, the leader in Customer Success software. Robin Merritt is the SVP and Chief of Staff & Community, and previously served as Global Head of Internal Communications at Box. Karl Mosgofian is the Chief Information Officer. He comes to Gainsight after previously serving as CIO of Harmonic, the publicly-traded leader in virtualized cable access and live video streaming.

Time Stamps

  • 02:12

    How Robin got interested in comms

  • 03:59

    How Karl got interested in IT

  • 05:23

    Robin’s current role at Gainsight

  • 06:39

    Karl’s current role at Gainsight

  • 07:50

    Segment: Storytime

  • 16:20

    Segment: Getting Tactical

  • 22:28

    The evolution of IT & Comms and what the future looks like

  • 30:38

    Segment: Asking For a Friend