Executive Summary: 2025 State of Internal Communications and Intranet Technology in the UK

New Simpplr research reveals how organisations with modern employee experience platforms dramatically outperform peers in engagement, productivity, and revenue.
State of the IC & Intranet Executive Summary (UK) Simpplr Report

Download the executive summary to get:

  • How internal communicators are proving their value (p. 4)
  • Why organisations without intranets are falling behind (pp. 5-6)
  • How technology architecture determines outcomes (pp. 7-8)
  • Which capabilities and limitations affect performance (pp. 9-13)
  • Strategic recommendations for internal comms teams (pp. 14-15)

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SNEAK PEEK

Key findings from intranet analysis inform how we think about technology

Internal communications has evolved from a support function to a business driver. Our latest intranet report surveyed nearly 250 UK and 500 US professionals in IC, IT, and HR. The research demonstrates that organisations with the right intranet technology outperform others in every important metric.

IC teams drive measurable business impact

The intranet analysis confirms that the internal communications function has grown in importance and now directly influences productivity, engagement, and revenue. Executives have noticed: Budgets are growing as IC proves its impact on customer satisfaction and company performance.
The intranet report confirms 79% of professionals understand the importance of internal communications to drive business outcomes.

Modern intranets create performance advantages

The performance gap is widening. Our analysis shows that organisations with intranets rate their internal comms as “excellent” at more than double the rate of those without one. Companies with modern platforms show major competitive advantages compared to those using outdated systems.
Bar chart showing that modern intranets create performance advantages across employee engagement, productivity, and revenue.

All-in-one platforms outperform patchwork systems

Software architecture and advanced functionality matter more than simply having an intranet. Comprehensive intranet solutions deliver higher connection rates, fewer implementation challenges, and greater user loyalty than multivendor or custom systems.
52% of respondents using multiple vendors say their unified intranet solution competes with too many tools.

Technical barriers undermine even the best strategies

IT bottlenecks and competition between digital tools hamper even organisations with intranets. The intranet report illustrates how all-in-one platforms dramatically reduce these barriers, with users noting fewer technical challenges than those using multivendor solutions.
The intranet analysis report showing technical barriers faced by organizations using multivendor solutions.
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