What are Simpplr EX Agents and what do they handle?

Simpplr EX Agents are specialized agents for HR, IT, Finance, workplace services, communications, and the intranet. They answer questions, guide employees, and carry routine work forward across systems.

How is an EX Agent different from a general-purpose AI assistant?

An assistant helps employees understand what to do. An EX Agent also takes the next step through connected tools and workflows, and brings in a person when the work needs judgment or approval, such as a manager.

Which systems and tools can the EX Agents connect to?

EX Agents connect to the HR, IT, finance, and workplace systems your teams already use, such as Workday, BambooHR, ServiceNow, Coupa, and SharePoint, so the work gets done where it lives, without employees switching tools.

How do EX Agents work with other AI agents and systems?

Employees ask once, and Magnus handles agent-to-agent orchestration across EX Agents, agents from other platforms, and your systems. Each step goes to the right agent, and a person joins in when needed.

Who manages and improves EX Agents over time?

The team that owns the function, such as HR or IT, guides its agent, reviews its work, and improves it over time. IT sets access and policies across every agent, so expertise stays with the people who know the work.

Can we customize the prebuilt agents or build our own?

Yes. Start with prebuilt agents, then adapt their knowledge, behavior, workflows, boundaries, and escalation to your organization. Teams can also build additional agents on Magnus, Simpplr's AI platform.

Can we use EX Agents without the Simpplr AI intranet?

Yes. Organizations can use most of the EX Agents with or without the AI intranet. Used together, they share company knowledge and employee context, so employees move from finding information to getting the work done.

How do agents handle employee permissions and security?

Agents respect the permissions of the employee they serve. IT sets policies and access across every agent, and teams can review what each agent does through audit trails, so the work stays visible and under control.

EX AGENTS

Built for the work, guided by your experts

Answer questions, resolve routine requests, and orchestrate work across your
AI ecosystem — all powered by Magnus, Simpplr’s enterprise AI platform.

Sage

HR Services

Forge

IT Support

Sterling

Finance Services

Banyan

Workplace Coordinator

VOX

Internal Comms

Atlas

Intranet Manager

Take the busywork out of better work.

EMPLOYEES

Get help without the runaround

Get answers, support, and requests handled faster without chasing people or navigating multiple systems.

FUNCTIONAL TEAMS

More time for work that matters

Offload routine requests and repetitive tasks so teams can focus on complex needs, strategic priorities, and work requiring their expertise.

Scale AI without losing control

Enable AI adoption across functions while maintaining centralized governance, security, and visibility across agents.

MEET YOUR AGENTS

Specialized agents for the work behind
every employee need

Built on 10+ years of Simpplr’s EX expertise, these agents come equipped with domain knowledge and prebuilt skills, so you’re not starting from scratch. Functional teams can tailor them to their own policies, processes, and rules — no AI expertise required. And with intuitive tools to evaluate results and coach agent behavior, they can continuously improve performance over time.

Sage

Can I take 3 days next week?

Workday, SharePoint

Yes, 14 days leftSubmitted to your manager for approval

Approved by manager

HR Services

Reduce repetitive HR inquiries and administrative work by helping employees get answers, manage requests, and navigate key moments in their employment journey.

Explore Sage

Forge

I can’t get into Figma.

Okta

Seat provisioned, never activatedActivating it now, within the limits IT set

Active, sign out and back in

IT Support

Free up IT teams to focus on more complex issues while resolving common technology problems and fulfilling software, hardware, and access requests.

Explore Forge

Sterling

I need to buy 20 standing desks for the Austin office.

NetSuite, Coupa

$18,400, budget availableOver $10k, needs your manager and Finance approval

Both approved, purchase order raised

Finance Services

Make everyday finance tasks easier for employees and managers, from getting answers about expenses and purchasing policies to submitting requests and securing approvals.

Explore Sterling

Banyan

The AC in room 4 has stopped working.

ServiceNow, Jira

Work order raisedLocation, photo and history attached

Routed to the facilities owner

Workplace Coordinator

Simplify the day-to-day work of managing your workplace, including space bookings, visitor coordination, facilities requests, and office services.

Explore Banyan

Vox

Can you announce the new parking policy next week?

Simpplr, Teams

Request captured, draft readyAudience suggested, no clash that week

With the comms lead to approve

Internal Comms

Help lean communications teams do more, from planning and creating content to distributing messages and measuring their impact.

Explore Vox

Atlas

Erica left the company on Friday.

Workday, Simpplr

14 pages and 2 sites need an ownerSuccessors proposed from the org chart

Reassigned once app admin approves

Intranet Manager

Keep your intranet accurate, useful, and up to date with less manual effort. Proactively identify content issues and coordinate fixes with the right owners.

Explore Atlas

HOW IT WORKS

One place to ask. An ecosystem
working behind the scenes.

From simple questions to complex requests, EX Agents coordinate the knowledge,
systems, and specialized capabilities needed to get work done.

Start with a request or trigger

Employees ask for help, or agents respond to business events that call for action.

Simpplr EX Agent home dashboard for employees

Bring the right capabilities together

Move the work toward resolution

Simpplr EX agents working on an employee request with other connected systems and tools.

Simpplr EX agents resolving employee queries & delivering answers

WHY SIMPPLR EX AGENTS

AI agents that work better for your business

One front door, not more AI fragmentation

Employees ask in one place. Magnus orchestrates the EX Agents, third-party agents, systems, and people needed to get work done.

Purpose-built for each function, grounded in your business

Start with specialized agents built on a decade of EX experience, then tailor them to your company’s knowledge, systems, policies, and SOPs.

Owned by the team that knows the work best

Domain teams guide, review, and improve their own agents as business needs change — without making IT responsible for every adjustment.

GUIDED AUTONOMY

Your teams guide the work.
IT sets the guardrails.

Your experts set the standard

Define what each agent is responsible for and how it should work, using your company’s knowledge, SOPs, policies, and standards.

Relevance and organizational fit

Customize Simpplr EX agent rules based on your organizational needs

Continuous coaching, without the heavy lift

Autonomy with enterprise-wide oversight

Simpplr EX agent run time performance reporting

Simpplr EX agent permission and performance dashboard for IT teams

The AI platform behind your EX Agents

Magnus, Simpplr’s enterprise AI platform, gives organizations the foundation to build,
run, orchestrate, and govern EX Agents at scale.

Agent Builder

Configure and extend prebuilt EX Agents, and create additional agents and workflows for your organization’s needs.

Agent Context

Ground agents in your company knowledge and how your organization connects, with shared memory and feedback that help them improve over time.

Agent Runtime

Orchestrate work across agents, models, and connected systems, with durable execution, human approvals, and recovery.

Control Plane

Govern agent operations with centralized access controls, safeguards, monitoring, evaluations, and usage visibility.

BETTER TOGETHER

One familiar experience, from information to action

Pair EX Agents with Simpplr’s AI Intranet to give employees one place to stay informed, find what they need, and get work done.

Explore the AI intranet

Simpplr EX Agents work best within Simpplr AI intranet

Connected to the systems and AI your business runs on

Bring enterprise knowledge, applications, models, and approved tools into Magnus so agents can work with the right context and take action across your technology stack.

Learn more