Banyan

Workplace
Coordinator

Meet Banyan, the workplace agent with prebuilt knowledge and skills to handle everyday space, facilities, and office service requests. Tailor it to your workplace operations, with your team guiding and refining how requests are handled.

Keep your workplace running, without all the manual work.

Banyan

Workplace Coordinator

Dan Okafor, via the intranet
I need a desk near the design team on Thursday and a room for four at 2pm.
WHAT BANYAN CAN DO

Prebuilt skills to keep your workplace running smoothly

01 / 08

Desk and meeting room booking

Help employees find and reserve desks or meeting spaces based on location, availability, capacity, and equipment requirements.

  • Find available desks or rooms Calendar and resources
  • Check capacity, location and amenities Calendar and resources
  • Confirm the reservation and share details Chat channels

Facilities requests and work orders

Let employees report maintenance issues, request repairs, and get help with workplace problems without chasing the facilities team.

  • Capture the issue, location and details Intranet and chat
  • Create and route a work order Service management
  • Retrieve status and provide updates Service management

Visitor registration and coordination

Help employees register visitors, arrange access, and keep hosts and reception teams informed ahead of arrival.

  • Capture visitor details and requirements Intranet and chat
  • Register the visit and generate instructions Service management
  • Notify the host ahead of arrival Chat channels

Workplace badge and access requests

Help employees request building badges or workplace access, with eligibility checks and approvals handled through the appropriate systems.

  • Check access requirements and eligibility Employee directory
  • Route badge or access requests for approval Approvals
  • Raise the approved provisioning request Service management

Office moves and seating changes

Coordinate desk changes and employee relocations, checking space availability and arranging the necessary approvals and tasks.

  • Find available seating that fits Calendar and resources
  • Route seating changes for approval Approvals
  • Create and track relocation tasks Service management

Workplace supplies requests

Help employees request office supplies and common workplace essentials, with availability checks and fulfillment coordinated automatically.

  • Capture the items and quantities requested Intranet and chat
  • Check availability and purchasing policy Procurement
  • Place or route the supply request Procurement

Mail and package notifications

Keep employees informed when mail or packages arrive, with pickup information and follow-up handled through workplace systems.

  • Record an incoming package Service management
  • Identify and notify the recipient Chat channels
  • Track pickup and send reminders Chat channels

Office event and meeting logistics

Coordinate the workplace services behind on-site meetings and events, from space reservations to catering and AV support.

  • Find and reserve suitable event space Calendar and resources
  • Start catering, AV and setup requests Service management
  • Track arrangements and notify organizers Chat channels
HOW IT WORKS

One place to ask. All the right systems, agents, and people working together.

Understand

Interprets employee workplace requests or responds to events in connected systems to determine what needs to happen.

The AC in room 4 has stopped working. Building sensor: room 4 at 29°C FacilitiesMaintenanceRooms

Ground

Checks workplace policies, space availability, employee access, and service information to identify requirements and next steps.

Facilities policyApplies Room 4 bookingsCalendar Past work ordersServiceNow Access requestNot needed

Orchestrate

Executes authorized tasks and coordinates workflows across workplace and connected enterprise systems, invoking other Magnus or compatible third-party agents when needed.

BanyanAgent9:41 AM Raise work orderServiceNow Move 2pm meetingCalendar agent Send technicianFacilities team

Resolve

Confirms bookings, initiates service requests, or coordinates fulfillment — bringing in workplace teams or service providers when human intervention is needed.

BanyanAgent9:42 AM Work order raised. Your 2pm meetinghas moved to Cedar room. AC repair visitSent to facilities
Getting Started

Pre-skilled for workplace services.
Tailored to your business.

[01]

Skip the blank slate

Banyan comes equipped with workplace services knowledge, prebuilt skills, and workflows for common employee workplace needs, informed by Simpplr’s EX expertise.
[02]

Make Banyan your own

Connect your space booking, visitor management, facilities ticketing, and workplace access systems. Tailor Banyan to your locations, service procedures, approval requirements, and workplace policies.
[03]

Test and refine before launch

Preview how Banyan handles bookings and service requests, validate its responses and actions, and adjust workflows and escalation rules before rolling it out.
[04]

Hands-on help getting your first agent live

Work with Simpplr’s team to configure Banyan for your locations, systems, and service requirements, and evaluate performance during rollout.
Book a demo
GUIDED AUTONOMY

Your workplace team sets the standard. Banyan keeps things moving.

Define how workplace requests get handled

Set the policies, service procedures, and business rules that guide Banyan’s behavior across locations and workplace services.
Consistency and control

Review, coach, and continuously improve

Evaluate Banyan’s responses, bookings, and service requests; identify recurring issues; and refine its performance using intuitive quality checks and coaching tools.
Accuracy and reliability

Keep people involved where they matter

Decide which requests Banyan can handle autonomously and which require workplace staff, service providers, or management approval. Complex issues and exceptions are routed with relevant context.
Trust and accountability

Operate within enterprise guardrails

IT maintains centralized oversight of agent access, permissions, system connections, and activity, while workplace teams manage Banyan’s behavior within those guardrails.
Security, governance, and auditability
BETTER TOGETHER

A simpler way to access workplace services

Pair Banyan with Simpplr’s AI intranet so employees can find workplace information, book a desk, or request facilities support through a familiar experience they already use.
Explore the AI intranet
Simpplr EX Agents work best within Simpplr AI intranet
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ENTERPRISE-READY

AI that fits your enterprise, not the other way around

Connects to the systems you already run

Banyan works with workplace booking, visitor management, physical access, and facilities service systems, coordinating requests and workflows across them.

Works alongside agents from other platforms

Banyan can invoke compatible agents built on other platforms, bringing their capabilities into broader workplace service workflows.

Security and trust built in from the start

Banyan respects employee permissions and operates within IT-defined policies, with controlled system access and audit trails providing visibility into its actions.