Sage

HR Services
Specialist

Meet Sage, the HR agent equipped with prebuilt knowledge and skills to handle everyday employee requests — tailored to your policies and guided by your team’s expertise.

Less HR admin. More time
for the people who need you.

Sage

HR Services Specialist

Workday New hire added: Lucas Grey, starts Monday
WHAT SAGE CAN DO

Prebuilt skills for the HR work that never stops

01 / 08

HR policy and benefits answers

Give employees relevant, cited answers about benefits, pay, leave, and company policies, grounded in your organization’s knowledge and employee context.

  • Find relevant HR policies and benefits information Company
    knowledge
  • Check employee details in the HR system HRIS
  • Deliver a personalized answer with source citations Intranet and chat

Time off and leave requests

Check leave balances and eligibility, submit requests in your HR system, and route approvals to the right people.

  • Retrieve available leave balances HRIS
  • Check eligibility against applicable policies Company
    knowledge
  • Submit the request and route for approval HR workflow

Pay and employment documents

Retrieve payslips and employee records, and generate employment verification letters directly from HR systems.

  • Verify employee identity and permissions Identity and
    access
  • Retrieve payslips or employee records HRIS,
    payroll
  • Generate an employment verification letter Document
    generation

Employee profile updates

Let employees update addresses, emergency contacts, and preferred names in their HR system, without filing a ticket.

  • Retrieve the employee’s current profile HRIS
  • Capture and validate requested changes Employee
    directory
  • Update the employee record in the HR system HRIS

New-hire onboarding

Kick off paperwork, coordinate accounts and equipment with IT, and track approvals and tasks so every new hire is ready for day one.

  • Receive a new-hire event HRIS
  • Start paperwork, account and equipment requests HR and IT
    workflows
  • Track approvals and outstanding tasks Task
    management

Employee offboarding

Coordinate access removal, equipment returns, exit interviews, and final-pay tasks across teams and systems.

  • Receive a departure event HRIS
  • Start access removal and equipment return IT workflows
  • Coordinate exit paperwork and final pay HR, payroll workflows

Benefits enrollment guidance

Help employees navigate benefits options, enrollment deadlines, and life-event changes based on their circumstances.

  • Identify enrollment or life-event needs Chat channels
  • Retrieve benefits options and deadlines Benefits administration
  • Benefits and HR workflow Company knowledge

HR case follow-up and escalation

Check case status, capture employee updates, and hand off sensitive or complex requests to the right HR specialist with relevant context.

  • Retrieve the employee’s open HR case HR case management
  • Intranet and chat HR case management
  • HR work HR workflow
HOW IT WORKS

One place to ask. All the right systems, agents, and people working together.

Understand

Interprets employee requests or responds to events in your HR systems to determine what needs to happen.

Ground

Checks relevant policies, employee records, and connected systems to determine what applies and what steps are needed.

Orchestrate

Executes tasks and coordinates workflows across systems, calling other Magnus or third-party agents when needed.

Resolve

Provides the answer, initiates a request for follow-up, or completes the task autonomously — escalating to HR when human judgment is needed.

Getting Started

Pre-skilled for HR services.
Tailored to your business.

[01]

Skip the blank slate

Sage comes equipped with HR domain knowledge, prebuilt skills, and workflows for common employee HR needs, informed by more than a decade of Simpplr’s EX expertise.
[02]

Make Sage your own

Connect your HR systems, benefits platforms, case management tools, and knowledge sources. Tailor Sage to your policies, approval workflows, and escalation requirements.
[03]

Test and refine before launch

Preview how Sage handles requests, evaluate its responses and actions, and make adjustments before rolling it out to employees.
[04]

Hands-on help getting your first agent live

Work with Simpplr’s team to configure Sage for your policies and environment, and evaluate performance during rollout.
Book a demo
GUIDED AUTONOMY

Your HR team stays in charge of how Sage performs

Define how Sage does the work

Set the policies, SOPs, and business rules that guide Sage’s behavior and how employee requests are handled.
Consistency and control

Review, coach, and continuously improve

Use intuitive quality checks and coaching tools to evaluate Sage’s answers and actions, correct mistakes, and refine its behavior over time — without needing AI expertise.
Accuracy and reliability

Keep human judgment where it belongs

Decide which requests Sage can handle autonomously and which require HR involvement or approval. Sensitive matters and exceptions go to the right HR specialist with relevant context.
Trust and accountability

Operate within enterprise guardrails

IT maintains centralized oversight of agent access, permissions, system connections, and activity, while HR manages how Sage performs within those guardrails.
Security, governance, and auditability
BETTER TOGETHER

From HR information to action, all in one place

Pair Sage with Simpplr’s AI intranet so employees can find HR policies, request time off, access documents, and get help — all through one familiar experience.
Explore the AI intranet
Simpplr EX Agents work best within Simpplr AI intranet
MORE EX AGENTS

Extend AI-powered support across your organization

Give teams across your organization more capacity by taking repetitive work
off their plates with purpose-built EX Agents.

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ENTERPRISE-READY

AI that fits your enterprise, not the other way around

Connects to the systems you already run

Sage works with HR, payroll, and service management systems such as Workday, BambooHR, DocuSign, and ServiceNow, coordinating requests across them.

Works alongside agents from other platforms

Sage can invoke compatible agents built on other platforms, bringing their capabilities into broader HR workflows and handing work back when done.

Security and trust built in from the start

Sage respects employee permissions and works within IT-defined policies, with controlled access and audit trails covering every action it takes.