How volatility impacts employee engagement

By Melissa Swisher
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Today’s employee experience looks a lot different than it used to, given the fundamental shifts in the workplace due to Covid-19. As such, companies can’t expect engagement rates to remain the same. But there are still ways to decrease the volatility, improve engagement, and increase employee retention.

Renewed focus on engagement

Employee engagement has long been a concern for employers, even before the pandemic. According to research from Gallup, only 34% of employees in the US are engaged at work. And that was from 2019 before any of us had any idea a pandemic was coming.

Given all the uncertainty, the sudden influx of remote work, the ongoing stress, and the pressures employees face as they balance work and home life like never before, employee engagement is more volatile than ever. Although Gallup’s engagement rate fluctuated wildly during the pandemic, the fact remains – a vast majority of employees are either “actively disengaged” or “not engaged” at work. That means most employees are either actively looking for or are open to new opportunities and won’t hesitate to leave their companies when their departure may be felt the most.

Discover how the right intranet can be the secret to employee retention

Leveraging communication to improve engagement

So how can you mitigate this volatility and ensure employees want to remain with your organization? As with so many things, it comes down to communications. At a time when employees may feel more isolated than ever, being able to bridge those gaps and make them feel included and part of the team is essential. While virtual happy hours and regular check-ins can certainly help, they can only take you so far.

Also essential is being able to address employee questions and concerns about work, life and how the company can support them in everything in between. Do they know where to go for help if they or a family member are struggling with depression? What if they need advice on changing their 401(k)?

Having to jump through hoops, wait for a response, or be presented with complex answers to the many questions that can pop up each day will do little to improve engagement. Instead, providing a way for employees to get all the insights they need in real-time and in the languages they understand can help increase that engagement and build trust between them and the company.

Achieving employee awesome

Simpplr’s Virtual Assistant leveraging artificial intelligence and your current systems and information to address employee questions and issues instantly, ensuring they have the information they need as soon as possible. If you can prove that you’re there for your employees in the most challenging of times, think how much more likely they will be to stay when conditions improve.

How Simpplr can help

By unifying employee engagement, enablement and services using cutting-edge AI, Simpplr’s vision is to deliver a seamless and personalized work journey for every employee, no matter where or how they work. Request a demo to see how Simpplr’s Virtual Assistant can help you revolutionize employee self-service with AI-powered workflows and assistance.

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