Navigating the intranet overhaul: Overcoming obstacles at Silicon Labs
With over 2,000 employees, mostly engineers, Silicon Labs has a global presence with 21 offices worldwide. The organization was operating on Confluence, which was more of a knowledge repository than a functional intranet. The previous intranet had crashed, prompting the need for a modern solution. But creating a cohesive and user-friendly intranet was a significant challenge with such a diverse employee-base.
The process of migrating content to a new intranet proved difficult due to a lack of governance and an unorganized mix of information. Some groups had an excess of content, which made it tough to organize and structure the content framework during the transition to a new platform. The organization’s large engineering employee base also made ensuring seamless integration with existing platforms like Dropbox, Okta, Workday and ServiceNow crucial.
Moreover, Silicon Labs needed to establish internal communication processes and a consistent toolkit. The organization grappled with the inefficiencies of random emails, too many newsletters, and a general lack of structured communication channels.
Recognizing the need for improvement, Silicon Labs implemented a systematic approach. Their goal was to transition from scattered communications to a more organized system, instituting regular all-employee communications on a monthly basis. They wanted to enhance the clarity and consistency of internal communications to provide employees with a reliable and predictable source of information.