Agero boosts intranet adoption by 15% and unifies workplace silos

Agero’s mission is to reimagine the vehicle ownership experience through a combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, the company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and others. Managing one of the largest national networks of independent service providers, Agero responds to ~12 million service events annually. Agero is a member company of The Cross Country Group. To learn more, visit www.agero.com.

For fifty years, Agero has been a leader in the driver assistance services industry. Combining roadside assistance, accident management, connected vehicle services, and consumer affairs support Agero partners with more than 100 corporate entities to protect 115+ million customers, delivering support to consumers in over 12 million annual vehicle disablement events. With 3,400 employees, Agero has one physical call center and remote customer support and corporate employees dispersed across the United States.

At the heart of Agero’s business is its ability to assist drivers during some of their most stressful moments. The company works collectively to service more than 30,000 customers every day on behalf of its clients. For Agero, that means having a continual stream of up-to-the-minute communication from the corporate office to every branch of the company.