How a good employee experience shapes a better customer experience with Mary Poppen, Chief Strategy and Customer Officer at involve.ai

Before joining involve.ai, Mary was Glint’s Chief Customer Officer at LinkedIn. Mary was responsible for driving and scaling the company’s ability to delight customers. Prior to that, she was the Chief Customer Officer for SAP’s Global Cloud business and Chief Customer Officer for SuccessFactors before that. With over two decades of experience in customer success, business consulting, and executive leadership, Mary frequently speaks at global events and has authored several publications in this space.

She’s a proud wife and mother of two boys, holds a Master’s Degree in Industrial/Organizational Psychology, loves to travel and exercise, and she’s passionate about Customer Intelligence and developing the next generation of CS/CX leaders!