Half-day virtual summit for the teams trying to reach every shift, site, and role without adding more noise

FRONTLINE EMPLOYEES ARE AT THE CENTER OF CRITICAL OPERATIONS, YET OFTEN FURTHEST FROM THE INFORMATION THEY NEED

This summit is for communicators, people leaders, ops partners, and frontline-focused teams with the shared purpose of breaking down communication and knowledge silos, delivering timely and personalized information, and simplifying and enabling frontline workers to do their jobs.

Together, we’ll get honest about why messages still miss the mark, even when the content is good. We’ll look at the real blockers: limited access, scattered tools, overloaded managers, one-way feedback loops, and comms habits that create more noise than clarity.

When frontline comms break down it affects safety, service, retention, productivity and trust. And dare we say revenue. 

Join us for practitioner-led sessions and candid conversations. We’ll talk about how leading teams are designing a new model around the realities of frontline work. And fighting for better access, stronger trust, clearer priorities, and fewer places to go.

This is about helping frontline employees understand what matters, feel connected to the business, and act with confidence.

Walk away with practical ideas to simplify your communication strategy, support managers, close feedback loops, and reduce the friction that keeps the frontline from getting what they need. 

Sessions will cover how to

Reach every shift, site, and role:

Stop counting on the inbox. Meet people on their phones, wherever they’re standing, whatever shift they’re working. Desk or no desk, the message gets there.

Cut through the noise:

One less tool to check, not one more. Make the updates that matter impossible to miss, without adding to what people already juggle.

Turn updates into action:

Every update earns its place: a clear purpose, a next step, a way to know it actually landed with someone.

Centralize the source of truth:

End the scavenger hunt. Give frontline workers one place to search, trust, and find what they need, right when they need it

Speakers

Carolyn Clark

VP of Corporate Communications & Employee Experience at Simpplr

Victoria Dew

Founder at Dewpoint Communications

Stacie Taylor

VP of Communications at Pikeville Medical Center

Mindi Barraza-Corral

Sr. Manager, Engagement, Marketing & Outreach at Chicago Transit Authority

Terri Gleich

Communications Manager at Kitsap Mental Health Services

Brooke White

Content & Communications Platform Manager at Sunrun

Dana Brennan

Vice President, Corporate Affairs at Grimmway Produce Group

Chandler Mines

Chandler Mines

Marketing Communications Manager at Renewal by Andersen

Evan Zimmermann

Evan Zimmermann

Digital Technology Business Analyst at Renewal by Andersen

Chloe Crabtree

Chloe Crabtree

National Retail Operations Engagement Specialist at Renewal by Andersen

Agenda

09:00 AM –
09:35 AM PT

If they can’t access it, they can’t act on it

Frontline comms teams are not struggling because they need to send more. They are working around systems that make critical information hard to access, hard to find, and too dependent on managers.
 
In this opening session, Carolyn and Victoria Dew will set the stage for the summit with data-backed insights from Dewpoint Communications’ Connecting the Frontline report.
 
They’ll explore why better frontline communication starts with access, trust, and action, and what it takes to help employees find, understand, and act on what matters.
09:35 AM –
10:20 AM PT

What leading organizations do differently

A message can be well-written and still miss the people who need it most.
 
In this panel, leaders from Pikeville Medical Center, Chicago Transit Authority, and Kitsap Mental Health Services will share where their frontline communication models were breaking down and what they changed to better reach employees.
 
We’ll explore what they had to rethink, how managers helped close the gap, and where to look first when your own frontline communications aren’t working as well as they should.
10:20 AM –
10:50 AM PT

Get frontline employees the answers they need, when they need them

For frontline employees, getting the right information quickly can directly affect how safely, confidently, and efficiently they do their jobs. But when answers are buried across documents and systems, employees lose valuable time searching for what they need.
 
See how Sunrun is closing that gap for more than 10,000 frontline employees, one stage at a time — building a trusted source of knowledge, expanding mobile access, and using AI to surface answers in the tools employees already use.
 
You’ll leave with a practical, sequenced approach to making critical information easier to find, faster to access, and safer to act on.
10:50 AM –
11:00 AM PT

Break

Pause here. More practical ideas coming up next.

11:00 AM –
11:25 AM PT

How do you reach frontline employees without company email?

For Grimmway Produce Group, the challenge wasn’t just reaching frontline employees without company email. It was making sure they had a reliable way to stay informed and access the resources they needed.
 
In this session, Dana Brennan will share how Grimmway moved beyond fragmented tools and created a more accessible frontline experience. She’ll unpack what it took to drive adoption and why managers became such an important part of the strategy.
 
You’ll hear practical lessons from Grimmway’s journey that can help you rethink how you reach, inform, and engage your own frontline workforce.
11:25 AM –
12:10 PM PT

One company, three roles, one frontline experience

Frontline communication works best when the people who understand frontline needs, manage the communications experience, and support the technology work together.

In this closing session, hear how Renewal by Andersen connects all three perspectives to turn frontline feedback into action. You’ll see how they identify what managers and employees need, reduce the steps it takes to get answers, and communicate changes so people know exactly what to do next.

Through real examples, you’ll see how that collaboration keeps frontline employees informed, gets them answers faster, and brings every part of the frontline experience together.

Registration

A must-attend virtual summit for leaders working to simplify frontline communication, reduce friction, and help employees take action with confidence.

Save your spot for The Frontline Connection Virtual Summit