Simpplr recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Intranet Packaged Solutions

When Simpplr was first named a Leader in 2023, 2024, and now 2025 demonstrates our ongoing dedication to solving real challenges for organizations and continuously evolving to meet their needs.

Gartner defines intranet packaged solutions as unified, multichannel software products that deliver business-to-employee digital experiences. These include internal communications, community interaction, knowledge bases, self-service functions, and access to training and applications through web, mobile, and other channels.

The Gartner Magic Quadrant report offers buyers independent, research-driven insights into the Intranet Packaged Solutions (IPS) market. Many professionals in HR, IT, and internal communications rely on this report to guide their decision-making process and identify solutions that align with their goals.

Simpplr’s leadership position reflects our ability to deliver value in key areas: 

• Reducing friction in the flow of work: Helping employees spend less searching for information and coordinating work across teams
• Delivering trustworthy, enterprise-grade AI: Building AI capabilities that organizations can trust and deploy at scale without risk
• Driving rapid time to value: Ensuring customers see results quickly and continue to realize value as their needs evolve
• Empowering employees from HQ to the frontline: Connecting distributed teams and frontline workers who often get left out of workplace technology

To us, this placement on the Gartner Magic Quadrant isn’t just an accolade. It’s motivation to keep redefining what intranets can do and raising the bar for what customers can expect. Let’s explore why customers chose us over other vendors assessed in the analyst report.

Why intranet platform buyers rely on Gartner

For organizations evaluating intranet solutions, analyst reports such as the Gartner Magic Quadrant are indispensable. These thoroughly researched reports reveal which intranet providers can truly deliver on their ad copy and sales promises with proven results.

Prospects who became customers told us they consulted the Gartner report as one of the first steps of their buying process. The assessments gave them a clear view of the market leaders and what to prioritize, which helped them narrow down the list of vendors. 

The reason we topped our customers’ list of vendors is because our intranet outperforms other vendors in ways that make a tangible difference in how they experience their day-to-day work.

Simpplr’s AI platform empowers Internal Communication teams to create and govern content effortlessly. IT teams are freed from lengthy, complex deployments and ongoing maintenance. And employees have a single-point of access to information, resources and tools for collaboration and communication so they can focus on their essential contributions to the organization’s success.

An intranet is a critical foundation for an organization’s digital employee experience efforts, helping to shape efforts to engage workers and providing key services. Heads of enterprise applications should evaluate IPSs for their ability to enhance employee experience and meet stakeholders’ needs. — 2025 Gartner Magic Quadrant report

Highlights from the 2025 Gartner Magic Quadrant report

The latest Gartner Magic Quadrant report offers valuable insights into the evolving intranet market and what organizations should prioritize in a solution. 

Download a copy of the report to learn:

• Gartner’s view on the IPS market, including must-have, standard, and optional capabilities for offerings
• Why Simpplr was named a Leader for innovation in AI, orchestration, and customer experience
• How Simpplr’s platform supports effective work management through integrated collaboration and messaging

Get complimentary access to the 2025 Gartner® Magic Quadrant™ for Intranet Packaged Solutions.

Why Simpplr is ahead of the rest

When choosing an intranet solution, organizations need more than just technology — they need a partner who understands their challenges and produces real results. Our platform is designed to solve the day-to-day challenges faced by HR, IT, and Internal Communication teams.

Simpplr stands out by combining AI innovation, exceptional customer experience, and platform capabilities built for today’s distributed workforce. 

Here’s how we address the critical areas that matter most to our customers and why we continue to lead in the intranet space:

AI innovation that fuels productivity

Simpplr’s AI fundamentally changes how employees get work done. Our Employee Experience (EX) Agent automates multistep tasks, connects directly to HR and IT systems, and deflects repetitive tickets that would otherwise burden support teams. Employees stay focused and informed while routine tasks are handled behind the scenes.

Enterprise search delivers outcomes that competitors can’t match. It uses advanced natural language processing to understand true intent — not just keywords — providing intelligent answers that pull information from SharePoint, ServiceNow, Google Drive, and dozens of other connected systems. Instead of just getting static answers, employees receive intelligent guidance, suggested actions, and next steps that lead to task completion.

Together, Simpplr’s EX Agent and Enterprise Search transform the intranet into a system of action. The technologies reduce coordination time, cut support costs, and continuously adapt to each employee’s role and context. 

AI is woven throughout the platform, continuously learning and adapting content to each employee’s role, department, and work patterns, delivering increasingly personalized results. By turning questions into intelligent next steps, Simpplr AI helps teams move faster with less effort.

Advanced features that work out of the box

Simpplr delivers powerful intranet capabilities without the complexity that drains IT resources. The platform is built for speed and scale, offering a broad suite of native employee experience tools and more than 200 integrations that eliminate the burden of heavy custom builds.

Our extensible app tiles technology allows organizations to create custom dashboard widgets that pull live data from their existing business systems. IT teams can build mini-applications without complex coding, giving employees direct access to HR data, project updates, and other business information — right from their intranet.

Simpplr consistently earns praise from IT teams like CrowdStrike who value the time saved so they can focus on strategic priorities. The platform delivers sophisticated capabilities without adding to their workload, as well as enterprise-grade security aligned with industry standards and regulations including SOC 2, GDPR, TRUSTe, and HIPAA.

Built for teams that span offices, homes, and frontlines

Most intranets were designed for desk workers in corporate offices. Simpplr was built for the reality of today’s workforce where teams include remote employees, hybrid workers, and frontline staff who might rarely touch a computer.

Our integrated collaboration and messaging capabilities ensure everyone stays connected regardless of where or how they work. Frontline workers get the same access to company updates, resources, and peer connections as their office-based colleagues. The platform adapts to different work styles rather than forcing everyone into the same digital box.

Whether someone works in a factory, hospital, retail store, or home office, they get relevant information delivered in their preferred format and timing. Mobile-first design ensures frontline workers can access training materials, receive company updates through SMS and push notifications and connect with colleagues across locations. 

Features like Do Not Disturb mode, instant messaging, AV calling, and geofenced notifications replace unofficial workarounds and deliver secure, real-time communication. The technology results in a unified workforce where no one gets left behind.

Intuitive content management for communicators

Unlike other intranet platforms that require technical expertise, Simpplr’s intuitive interface and user-friendly editing tools are simple enough for anyone to use — whether they’re a seasoned communicator or a first-time content creator.

Customers have told us the platform’s prebuilt templates and intuitive editing tools made it easy for teams across the organization to create and maintain their own content. These capabilities allowed the Internal Communication team to shift their focus from fielding content requests to crafting impactful messaging that drives engagement. 

The platform’s automated content governance freed them from follow-ups, ensuring content stayed up-to-date, useful, and on-brand. Our unparalleled prescriptive and predictive analytics gave them immediate snapshots of employee sentiment and employee engagement.

Exceptional customer experience at every step

At Simpplr, we’ve built a flexible and customer-focused approach to ensure organizations of all sizes get the right solution for their needs. Customers often tell us that Simpplr feels less like a vendor and more like a partner. From the start, our team works to understand their unique goals, helping them align their intranet strategy with broader business priorities. 

Simpplr won the 2025 Silver Stevie Award for Sales and Customer Service for transforming our customer service approach: Resolution times improved by 40% and customer satisfaction scores consistently reach 99%, with service level performance at 98%.

Customer support doesn’t stop after deployment. With a robust network of technology providers and global systems integrators, organizations feel supported as their intranet evolves. The result is a platform that scales with their business and delivers results from the start — giving teams confidence in their decision and peace of mind for the future.

Trusted by 1,000+ leading organizations globally

Delivering on our promise to transform the work experience

Simpplr’s placement as a Leader in the Gartner Magic Quadrant for the third consecutive year reflects our ability to deliver what software buyers demand: an AI-powered platform that unifies the digital workplace and drives measurable productivity gains. With AI at its core, Simpplr unifies search, knowledge, and workflows in one intelligent interface.

With trusted AI capabilities, intelligent orchestration, and seamless integration across systems, Simpplr sets the standard for modern employee experience platforms.

Being recognized by Gartner is an incredible honor, but what drives us most is supporting our customers. Our mission is to make work simpler, more engaging, and rewarding. We believe that when work is good, life is better — and we’re committed to making that a reality for every organization we serve.

As we continue to innovate and raise the bar, we’re excited to partner with forward-thinking organizations worldwide to redefine what’s possible for the modern workplace. Together, we’re building a future where work works better for everyone.

What to learn more about our position on the Gartner Magic Quadrant? Request a demo today to see why our customers chose Simpplr.

Gartner Disclaimer
Gartner, Magic Quadrant for Intranet Packaged Solutions, Mike Gotta, Priyanka Singh, Helen Poitevin, Jed Cawthorne, Alexandra Earl, 9 October 2025. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Simpplr.