Transforming the work experience: Simpplr tops most use case rankings in 2023 Gartner® Critical Capabilities for Intranet Packaged Solutions report

Critical Capabilities - bar graph showing intranet platforms' product scores for employee communications and engagement use cases
Our mission is to transform the work experience for billions of people across the world — and we’re thrilled that our top ranking in the prestigious 2023 Gartner® Critical Capabilities for Intranet Packaged Solutions report shows we’re on the right path. 

Simpplr scored highest in 5 of 6 use cases among 15 vendors

Simpplr was recently named a Leader in the prestigious 2023 Gartner® Magic Quadrant™ for Intranet Packaged Solutions. We ranked highest in the Ability to Execute and furthest in Completeness of Vision. While the Magic Quadrant report provides a graphical representation of how vendors are positioned based on two key criteria, the Critical Capabilities research focuses on the specific features and functions and how each vendor aligns against what Gartner perceives as critical requirements and capabilities.

The Gartner Critical Capabilities report scored intranet packaged solution (IPS) vendors for the following use cases:

  • Employee Communications and Engagement
  • Employee Services
  • Knowledge Services
  • Work Management
  • Frontline Worker Support
  • Application Portals

The product/service scores in the table below summarize how well the critical capabilities are met for each use case. We’re thrilled that Simpplr scored the highest in 5 of 6 use cases:

Gartner critical capabilities chart showing Simpplr intranet's use case performance compared to competitors

Product/service scores for each use case were generated by multiplying the use-case weightings by the product/service ratings. Source: Gartner – December 2023

“Intranet packaged solutions often look the same, but different capabilities make some more fitting to your requirements and use cases than others,” the Gartner Critical Capabilities report states. “Application leaders driving intranet efforts should use this research to find the IPS vendors that best fit their use cases.”

Get complimentary access to the full report.

What sets Simpplr apart from the competition?

We believe it’s our focus on unifying employee engagement, enablement and services, leveraging state-of-the-art AI models to deliver a seamless, cohesive and personalized employee experience.

While there are diverse solutions in the market, the right modern intranet centralizes all essential company information and extends into other organizational use cases to empower employees, enhance decision-making, streamline day-to-day workflows, and boost productivity.

According to the report:

“Simpplr is well-equipped to support all six of the intranet use cases in this report. Its out-of- the box analytics are rich, well-aligned with intranet goals, and capable of capturing in-the- moment employee sentiment.

While AI is still emerging for many IPS competitors, Simpplr offers fully functional and integrated AI applied to a wide range of functions. For example, Simpplr uses AI to boost analytics and personalization, learning employee preferences and analyzing intranet activity to deliver insights, recommendations, and predictions to intranet managers and end users. AI-powered content moderation helps to ensure compliance and content hygiene by employing autolabeling, tagging and categorization.

Simpplr also scores highly for employee communications, enabling communicators to plan, create, coordinate, customize, distribute, execute and measure the effectiveness of communication campaigns.”

Learn how Simpplr uses responsible, innovative AI to support customers

Simpplr scored highest for Employee Communications and Engagement Use Cases

Critical Capabilities - bar graph showing intranet platforms' product scores for employee communications and engagement use cases

For this use case, Gartner scored IPS vendors for their ability to “provide interaction to and between employees to shape culture, build community, attract and retain talent, and foster productivity.” Simpplr’s product and vision align well with Gartner’s perspective of how the modern intranet should address use cases beyond communications, including employee engagement.

At Simpplr, we focus our design and solution on delivering a positive employee experience that connects and engages employees.

At its core, the Simpplr platform connects people to strengthen camaraderie and uses AI to recommend personalized news, critical knowledge, and stories to employees — wherever and however they work. Simpplr’s platform streamlines top-down communications that help shape company culture, organizes spaces of interest to build community, promotes peer-to-peer and employee recognition to boost morale, and deploys different modes of surveys to actively listen to employees and course-correct in real-time.

Simpplr’s award-winning user experience helps foster high levels of employee engagement, 5x above industry standard. Gartner reports, “Simpplr customers show greater awareness and adoption of product capabilities than customers of many other competing solutions.”

Get strategies for boosting engagement with a modern intranet

Simpplr scored highest for the Employee Services Use Case

Critical Capabilities - bar graph showing intranet platforms' product scores for employee service use cases

Gartner describes the Employee Services use case as a way to “serve and satisfy employees, and make them aware of policies and procedures, through business and IT service and self-service. Reduce employee support costs while improving efficiency.”

Simpplr scored 3.65 out of 5, surpassing other vendors in effectively providing employee self-service. Simpplr’s platform integrates business and IT services to streamline business processes and workflows — ultimately boosting employee productivity and reducing support costs. Simpplr’s virtual assistant integrates enterprise systems to help employees access knowledge, manage incidents, support Q&A, and deliver personalized answers in one conversational interface.

Learn more about Simpplr’s virtual assistant

Simpplr scored highest for the Knowledge Services Use Case

Critical Capabilities - bar graph showing intranet platforms' product scores for knowledge services use cases

For this use case, Gartner scored IPS vendors for their ability to “allow employees to find expertise and applicable content through improved expertise identification, knowledge capture, access and transfer.”

Simpplr’s tech-agnostic approach to knowledge management integrations shines through in supporting employee access to information from a modern, conversational interface using GenAI.

Simpplr integrates the most popular enterprise applications — from HRIS applications such as Workday, UKG and BambooHR to content management systems like Box, Google and SharePoint, and even to productivity applications like ServiceNow — all of which are discoverable in our AI-powered smart search that federates search results.

Our hybrid neural search supports native content, uploaded and integrated files, video files with transcriptions, supporting and ticketing solutions, and enterprise search to establish Simpplr as the single source of truth. The first Auto-Governance Engine™ in the industry maintains content relevance by automatically culling stale content while keeping the rest of the intranet fresh.

Simpplr scored highest for the Work Management Use Case

Critical Capabilities - bar graph showing intranet platforms' product scores for work management use cases

For this use case, Gartner scored IPS providers for their ability to “provide employees with task-driven hubs and dashboards to guide their work activity and inform their decisions.”

Simpplr’s platform was designed to support the desk and the frontline workforce.

Frontline workers have unique needs — from onboarding to day-to-day tasks and queries. Simpplr integrates with productivity apps, such as ServiceNow, and unifies notifications so employees can access tasks, must-reads and critical alerts in Simpplr’s mobile app. Simpplr’s virtual assistant provides employees with a single destination to process approvals, retrieve immediate answers to questions, and engage in employee surveys.

Because of Simpplr’s purpose-built and inclusive approach, Gartner states in the Magic Quadrant report that “Simpplr is reported to be adopted more frequently than most other providers across office and frontline worker use cases.”

Simpplr scored highest for the Frontline Worker Support Use Case

Critical Capabilities - bar graph showing intranet platforms' product scores for frontline worker support use cases

For this use case, Gartner scored IPS vendors for their ability to “provide intranet communications and services to service workers (who primarily spend their time performing client-facing activities) or task workers (who primarily spend their time performing operational activities in the field, in warehouses, plant floors, or other ‘deskless’ environments).”

Simpplr’s approach to work management extends to the frontline workers, offering them as much support as desk workers, all in one mobile app — making the digital workplace experience accessible to all types of employees.

Simpplr makes the onboarding experience for the frontline effortless and seamless, even without a corporate email address.

Each employee gets a personalized home dashboard within the app, including relevant top-down communication and announcements, must-reads, built-in onboarding workflows, a social feed and federated search. Historically, engaging and listening to the frontline was unaddressed. However, Simpplr’s Employee Listening reaches the frontline to help improve compliance, assess employee sentiment, and deploy employee engagement surveys. Simpplr also offers a multitude of employee experience touchpoints, including digital displays, newsletters via email and SMS, and more.

Explore communication strategies for reaching the frontline

Make a more informed intranet packaged solution purchasing decision

If you’re looking to elevate your employee experience and improve operational efficiencies with an out-of-the-box intranet solution, the 2023 Gartner Critical Capabilities report will provide important insights to help you make the right decision. Get your free copy of the full report to learn:

  • Key findings, including most challenging use cases and use of GenAI
  • Recommendations when evaluating packaged intranet solutions
  • Insights into how other intranet vendors scored for specific use cases, in comparison to Simpplr
  • Gartner’s definitions of IPS critical capabilities — from analytics and AI to search and UX design
  • How Simpplr ranked for each critical capability (hint: we aced analytics, AI and more)

Critical Capabilities - link to Gartner report, showing Simpplr scored highest in 5 out of 6 categories

Gartner, Critical Capabilities for Intranet Packaged Solutions, 29 November 2023, Jim Murphy, et. Al. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. Gartner, Magic Quadrant for Intranet Packaged Solutions, Jim Murphy, et. al, 27 November 2023. GARTNER is a registered trademark and service mark, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. These graphics were published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Simpplr, Inc.

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