Why it’s not a messaging problem — It’s a design problem
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Webinar details
In this on-demand session, Victoria Dew, Founder of Dewpoint Communications and author of the Connecting the Frontline report, leads a conversation with Riley Ware of Intrust Bank, Keemya Manley, and Sarah Byrne of L+M Development Partners on why communication often misses employees across various roles, locations, and work environments.
Watch the session to hear how communicators can move beyond broadcast tactics and design smarter systems. They cover how to set clear priorities, make better channel decisions and how to partner effectively with HR, IT, and operations.
You’ll walk away with a practical mindset shift: stop trying to reach everyone by sending more, and start reaching them by designing communication around what matters most.
About the presenters
Victoria Dew
Victoria is the Founder and CEO of Dewpoint Communications, a firm dedicated to helping organizations optimize internal communications so they can maximize ROI on their entire workforce.
Her global career spans nearly 20 years in corporate communications leadership, with deep expertise in internal communications and employee experience.
Victoria founded Dewpoint Communications in 2017, building on her extensive in-house leadership roles; she has served as a trusted strategic advisor to dozens of CEOs and executives in North America, Asia-Pacific and the UK.
Dewpoint Communications has experience supporting clients in more than 20 industries and sectors, including healthcare, financial services, tech and engineering, and has worked with some of the largest brands in the world including Dell, McDonalds and eBay.
Victoria is a highly regarded employee experience and future of work expert in the communication profession, and a sought-after speaker, trainer and facilitator.
Victoria holds the highest global professional communication certification in the world, and is also a certified coach.
Riley Ware
What happens when your career kicks off one month before a global pandemic? You learn fast that connection is everything – and that great communication is what makes it possible. Riley has spent her career at the intersection of employee experience, internal comms, and community engagement, building the kind of workplace moments that actually stick. Whether she’s crafting messages that resonate, designing events that bring people together, or building partnerships that matter, her philosophy is simple: Let’s make work good, so life can be better.
Keemya Manley
Keemya is a Senior Communications Specialist at L+M, where she leads internal communications strategy, content development, and company‑wide campaign execution. She manages editorial planning, oversees media and public relations efforts, and collaborates with cross‑functional teams and external agencies to produce marketing materials that support organizational and business development goals.
She previously honed her marketing and analytical expertise as a Buyer for Saks Fifth Avenue and as a Product Analyst at Experian Marketing Services, bringing both creative insight and data‑driven discipline to her work. Her global perspective is further shaped by mission trips to South Africa and India, experiences that strengthened her commitment to service, cultural understanding, and community impact.
A graduate of Hampton University in Hampton, Virginia, Keemya holds a BS in Marketing. She is also an active member of the International Association of Business Communicators (IABC), dedicated to advancing excellence as a storyteller and strategic communicator.
Sarah Byrne
Sarah Byrne is a senior communications executive with over 15 years of experience advising leadership teams and strengthening organizational alignment across complex environments in the United States and Australia. She currently serves as the Senior Director of Communications and Marketing at L+M Development Partners, where she leads enterprise communications strategy spanning internal alignment, executive messaging, and organizational change communications.
Sarah partners closely with senior leadership to articulate strategic priorities, guide change communications, and reinforce a culture of accountability and transparency during periods of growth and transformation. Her expertise includes reputation stewardship, employee engagement, and cross-functional communications governance.
Prior to L+M, she held communications roles with Transport for NSW, Liverpool City Council, and Schneider Electric.
With a foundation in journalism and engagement strategy, Sarah is known for translating complex business priorities into clear, disciplined narratives that build trust with employees, investors, and external stakeholders.