Humans in the Loop: Internal Comms in the Age of AI
Carolyn Clark
Rachel Tolhurst
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Webinar details
AI is changing how we work. But internal communicators know: the most meaningful parts of our job have never shown up in a dashboard. It’s the pause before you publish. The message that doesn’t feel right. The instinct to ask, “Will this build trust or break it?”
This live session bridges the big conversations we started in May—and helps you prepare for what’s next.
Join Carolyn Clark and Rachel Tolhurst (Simpplr EMEA) for a real, practical conversation about what AI can do, what it can’t (yet), and how to lead with clarity and care in the in-between.
They’ll cover:
- Critical thinking at AI speed
- Designing for emotion and trust
- Measuring what matters (not just clicks)
- Staying human while scaling your voice
- IC can have a role to play in AI integration
Whether you’re experimenting with tools or just trying to keep up with the buzz, this conversation will help you pause, reflect, and sharpen the skills that matter most.
About the presenters
Carolyn Clark
Carolyn Clark is the VP of Internal Communications & EX Strategy at Simpplr, a modern intranet platform. A seasoned leader, with deep roots in employee communications and employee experience, Carolyn joined to help Simpplr elevate the employee experience by driving innovation and reimagining how employee communication is delivered in today's world.
Throughout her career, Clark has intentionally diversified her experience to all facets of communication. From producing broadcast news to consumer and product public relations, media relations and
Clark lives in North Carolina with her husband and energetic 10-year-old daughter.
Rachel Tolhurst
Rachel is an award-winning communicator with nearly 30 years' experience across financial and infrastructure services, aviation, healthcare, satcomms and agency.
She has spoken at many events about measurement for communicators, and delivered masterclasses in internal communications and embracing AI. She is passionate about the value of employee voice and data to measure impact and drive insight and improvement.
Rachel has been an International Association of Business Communicators UK&I Board member for two years and a mentor with Help for Heroes.