Included Health boosts employee engagement with Simpplr

ABOUT

Get to know About Included Health

Included Health is a San Francisco-based virtual healthcare leader, providing comprehensive, personalized healthcare solutions. With a fully remote workforce, Included Health prioritizes innovative communication strategies to foster engagement, streamline information access, and create a connected digital workplace.

CHALLENGE

With 2,500 employees working remotely across the country, Included Health lacked a centralized communication platform, instead relying heavily on Slack. This led to fragmented messaging, difficulty in information access, and communication silos.

SOLUTION

By implementing Simpplr, Included Health transformed its internal communication strategy, introducing a modern intranet—IH Connect—that provided a single source of truth for employees. The platform offered structured governance, a user-friendly interface, and the flexibility for various departments to create their own content spaces while maintaining alignment with company values.

RESULTS

Since launching Simpplr, Included Health has seen a dramatic improvement in engagement, more than 2,000 monthly searches, and increased engagement with the company newsletter. Backed by leadership endorsement, IH Connect has become the go-to source for company updates.

At-a-glance

Overcoming communication chaos

Following the merger of Grand Rounds, Doctor on Demand, and the legacy Included Health, the company faced a communication vacuum. Employees struggled to find critical updates, Slack channels proliferated without governance, and misinformation spread quickly. For the internal communications team, managing these challenges was overwhelming. Employees, particularly those directly involved with patient care, lacked a clear and structured way to access essential information.

The need for a centralized, structured intranet became evident. With prior experience using Simpplr, Included Health’s Chief People Officer championed the platform as the best solution to unify communications and create a single access point for employees to find company updates, resources, and policies.

Why Included Health chose Simpplr

Included Health selected Simpplr to create IH Connect, a modern intranet that ensures employees have seamless access to the information they need. Simpplr’s intuitive interface made implementation straightforward, even for employees unfamiliar with traditional intranets.

Key reasons for choosing Simpplr included:

• Ease of use: Employees can effortlessly navigate IH Connect without extensive training, making adoption swift and widespread.
• Content ownership: Departments can create and manage their own spaces while internal communications ensures alignment with company values.
• Engagement tools: Features like smart search and a built-in newsletter drive user adoption and information retention.
• Governance and oversight: Unlike Slack, IH Connect provides structured content management awhile still allowing for collaboration and engagement

A central hub for employee engagement

Simpplr has redefined how Included Health connects and engages employees:

• Centralized information: Employees know that IH Connect is the official source of truth, reducing reliance on Slack and eliminating misinformation.
• Executive buy-in: The CEO consistently references IH Connect in all-hands meetings, reinforcing its importance.
• Content engagement: Employees actively engage with department sites, with new requests for dedicated pages from teams like legal, compliance and HR.
• Employee Resource Groups (ERGs): Dedicated spaces for ERGs promote culture, inclusion, and community-building.

Results That Matter

Included Health’s transition to Simpplr delivered significant improvements:

• 60%+ Active Engagement: The majority of employees regularly engage with IH Connect, with participation reaching 90% during critical company events.
• 2,000+ Searches Per Month: Employees can find what they need instantly, reducing HR and IT support requests.
• Increased Newsletter Engagement: Regular bi-weekly newsletters boost engagement, ensuring employees stay informed.
• Faster Access to Critical Information: HR and IT teams report fewer routine inquiries, freeing them to focus on strategic initiatives.

Looking Forward

With IH Connect now an integral part of the company culture, Included Health plans to expand its use of Simpplr’s analytics to refine content strategy and further enhance employee engagement. By continuing to evolve IH Connect as a dynamic resource, Included Health ensures that employees remain informed, connected, and empowered.