"We’ve felt fully supported throughout our intranet journey. Our Simpplr customer success manager worked hand-in-hand with us to provide guidance for strategy, implementation, and execution. The easy-to-use technology made this transition easy for staff across the organization, as well as all the stakeholders involved."
About
Get the know Leukemia & Lymphoma Society® (LLS)
The Leukemia & Lymphoma Society® (LLS) is a global leader in the fight against cancer. The LLS mission: Cure leukemia, lymphoma, Hodgkin’s disease and myeloma, and improve the quality of life of patients and their families. LLS funds lifesaving blood cancer research around the world, provides free information and support services, and is the voice for all blood cancer patients seeking access to quality, affordable, coordinated care.
Challenge
Email overload
LLS wanted to provide staff real-time access to news, information, people, and resources — any time, any place. They were previously relying on a custom, homegrown intranet that was visually unengaging, lacked a clear governance structure and relied on single ownership. Before choosing Simpplr, LLS conducted three 60-minute internal staff sessions to uncover the top challenges staff faced. Four takeaways emerged: (1) current intranet was outdated and difficult to navigate; (2) staff needed a quick and easy way to find accurate resources, information, and news; (3) there was a huge issue with email overload; and (4) staff wanted to cross-collaborate, share information, and recognize each others’ successes.
Results
Create a trusted source for information
Garnered highest company technology adoption rate at launch
Decreased Open Enrollment emails by 86%
82% reduction in support emails trends at 90%
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