Leukemia & Lymphoma Society enhances collaboration and efficiencies

The Leukemia & Lymphoma Society (LLS) has grown to employ more than 1,100 staff members across the United States and Canada. LLS has a total of 56 chapters, each functioning as its own office. Each chapter runs six main fundraising campaigns per year and it became almost impossible to share knowledge and information across locations, which stifled efficiency and productivity. As a result, LLS was becoming increasingly siloed as the organization continued to grow with its outdated technology.

LLS wanted to provide staff real-time access to news, information, people, and resources — any time, any place. They were previously relying on a custom, homegrown intranet that was visually unengaging, lacked a clear governance structure and relied on single ownership.

Before choosing Simpplr, LLS conducted three 60-minute internal staff sessions to uncover the top challenges staff faced. Four takeaways emerged: (1) current intranet was outdated and difficult to navigate; (2) staff needed a quick and easy way to find accurate resources, information, and news; (3) there was a huge issue with email overload; and (4) staff wanted to cross-collaborate, share information, and recognize each others’ successes.