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Case study

Leukemia & Lymphoma Society enhances collaboration and efficiencies

About Leukemia & Lymphoma Society

The Leukemia & Lymphoma Society® (LLS) is a global leader in the fight against cancer. The LLS mission: Cure leukemia, lymphoma, Hodgkin’s disease and myeloma, and improve the quality of life of patients and their families.

LLS funds lifesaving blood cancer research around the world, provides free information and support services, and is the voice for all blood cancer patients seeking access to quality, affordable, coordinated care. To learn more, visit www.LLS.org.

The Challenge

The Leukemia & Lymphoma Society (LLS) has grown to employ more than 1,100 staff members across the United States and Canada. LLS has a total of 56 chapters, each functioning as its own office. Each chapter runs six main fundraising campaigns per year and it became almost impossible to share knowledge and information across locations, which stifled efficiency and productivity. As a result, LLS was becoming increasingly siloed as the organization continued to grow with its outdated technology.

LLS wanted to provide staff real-time access to news, information, people, and resources — any time, any place. They were previously relying on a custom, homegrown intranet that was visually unengaging, lacked a clear governance structure and relied on single ownership.

Before choosing Simpplr, LLS conducted three 60-minute internal staff sessions to uncover the top challenges staff faced. Four takeaways emerged: (1) current intranet was outdated and difficult to navigate; (2) staff needed a quick and easy way to find accurate resources, information, and news; (3) there was a huge issue with email overload; and (4) staff wanted to cross-collaborate, share information, and recognize each others’ successes.

The Result

Garnered highest company technology adoption rate (65%)
Decreased Open Enrollment emails by 86%
Bridged the gap between silos across the organization
Director, Communications

"We’ve felt fully supported throughout our intranet journey. Our Simpplr customer success manager worked hand-in-hand with us to provide guidance for strategy, implementation, and execution. The easy-to-use technology made this transition easy for staff across the organization, as well as all the stakeholders involved."

Sandra Salviejo, Director, Communications

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