Multinational automotive service provider connects 18,000 distributed, deskless employees

This large automotive service provider based in Indianapolis, Indiana is is a Fortune 1000 company with nearly 18,000 employees in the United States, Canada, Mexico, and the United Kingdom. By facilitating physical, online, and digital marketplaces, this organization is valued at over $40B.

As a large organization with a highly distributed workforce of deskless employees, this company needed to find a way to connect with their workers—and also to ensure that employees engaged with messages from headquarters. With only email to distribute content, it was difficult to find and use information and resources. They had tried an intranet before, but it was slow to use, cumbersome to administer, and it was dependent on IT to update. This company needed to create a hub for the entire organization that would solve all these challenges. And they needed to launch it in just 12 weeks.