Nutanix Proves Return on Investment with Simpplr

The Challenge

Navigating Hypergrowth

Nutanix was founded near the end of 2009, went public in 2016, and now has over 5,000 employees and growing. The company’s hallmark has been rapid growth enabled by a self-starter company culture and fierce and passionate employee base, dedicated to fulfilling the company’s vision of “Making Computing Invisible… Anywhere.” A builder culture by nature, the company succeeded in the early days through building quickly, decentralizing control, and finding quick solutions to complicated problems. This created an environment where solutions were plenty, answers were everywhere and every employee had their own north star for information.

In late 2018, the company reached the point where these organic methods were no longer working as well at scale, and employees began having difficulties finding information across all of their channels. People would tribally have to find experts manually and through messaging. The knowledge owners kept repeatedly answering the same one-off requests. This was most obvious across HR, Legal, IT, and support functions. With many different knowledge bases (wikis, Google Drive, departmental drives), global policies and information were spread out and sometimes inconsistent.

They wanted a single source of truth, with an emphasis on finding reliable information provided by the correct business owners.

The Result