Case study

WestEd connects its distributed workforce with Simpplr

About WestEd

Success for every learner is WestEd's prime focus and has been for five decades. A nonpartisan, nonprofit research, development, and service agency working with education and other communities throughout the United States and abroad, WestEd aims to improve education and other important outcomes for children, youth and adults.

Since its inception in 1966, WestEd has been tackling real-world challenges, often in partnerships with others, to make a positive difference in the lives of millions of children and adults.

The Challenge

WestEd employs approximately 1,000 full-time and part-time employees, across 16 offices in the US. Furthermore, more than 30% of its staff work from their home office, and at any point in time, WestEd is involved in 450-700 active projects.

WestEd had been relying on an outdated, homegrown intranet to help connect its distributed workforce. It was a flat application that only supported one-way communication and WestEd was finding it increasingly difficult to create, organize and distribute content. One of the most common complaints its employees had, was the inability of the platform to help them find the information they needed.

WestEd was looking for a modern platform that (i) would allow everyone to find the information they need, (ii) would enable all employees to easily collaborate on projects and, (iii) was easy to implement, since as a non-profit, WestEd has a very lean IT team.

After an evaluation process that included multiple vendors, WestEd selected Simpplr because of its ease-of-use and implementation, and strong integration with the other enterprise systems WestEd was already using (e.g.,Salesforce, Box, Slack).

The Result

Reduced email volume
Decreased IT and HR helpdesk support tickets
Increased efficiency and collaboration

"We initially selected Simpplr because of our shared vision of what an intranet should be like. What we did not realize back then is how much Simpplr would transform the way we work and collaborate."

Yvonne Gemmell Keene, CIO

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