What Nutanix achieved with Simpplr
Nutanix, a hybrid multicloud technology company, used Simpplr to eliminate information chaos, accelerate new hire productivity, and build a measurable business case for a modern intranet. As a result, the company reduced new hire onboarding time by 50%, increased employee NPS by 77 points, and drove a 9-point jump in overall employee engagement during a period of rapid growth.
How Nutanix solved information chaos at scale
Before implementing Simpplr, Nutanix faced a knowledge management challenge common to fast-growing technology companies. Information was scattered across wikis, shared drives, and departmental systems. Employees had no reliable single source of truth, and knowledge owners across HR, Legal, IT, and support functions spent their days fielding the same one-off requests.
Stakeholders burned by legacy intranet platforms were wary of the IT overhead a new system might demand. This meant any solution would need to prove its value before earning organizational support.
How Nutanix proved intranet ROI before full rollout
Nutanix designed three tests, each with a defined participant group, a clear measurement hypothesis, and a documented control-vs-access comparison.
New hire onboarding speed and accuracy
Participants
64 sur veys, 45 responses (70%), no intranet access.
65 surveys, 46 responses (71%), Simpplr access.
Measurements
Result
Content creation without IT
Participants
Measurements
Result
Skeptic adoption via an information scavenger hunt
Participants
Measurements
Result
Why information chaos matters in technology companies
Technology companies that scale quickly rarely outgrow their ambition, but they often outgrow their infrastructure. The informal systems that worked at 500 employees start to buckle at 2,000 and break entirely at 5,000. Information fragments across various systems. Knowledge becomes tribal. For organizations like Nutanix, that fragmentation has a direct cost: slower onboarding, repeated requests, and an employee experience that erodes trust in the systems meant to support daily work.
| Challenge | Solution | Outcome |
|---|---|---|
| Information across systems made it hard for employees to find reliable answers | Simpplr consolidated knowledge into one searchable, centrally managed platform | New hires with Simpplr access found information in half the time than those without access |
| Knowledge owners across functions repeatedly fielded the same one-off requests | Subject-matter experts could create and manage their own content domains | Content creator groups published content in under 30 minutes and content creator NPS reached +86 |
| Tenured employees were skeptical based on past intranet experiences | Simpplr’s ease of access and search functionality won over even the most resistant users | NPS swung 86 points — from -43 without Simpplr to +43 with it — and accuracy reached 98% |
| Rapid growth made consistent onboarding difficult to sustain | Simpplr gave new hires self-serve access to onboarding information regardless of location | Onboarding accuracy improved from 83% to 93% among new hires who had access to Simpplr |
| There was no measurable way to demonstrate intranet ROI to internal stakeholders | Structured pilot testing produced quantifiable before-and-after comparisons | Leadership approved full rollout of Simpplr based on proven productivity and satisfaction gains |
Real results from real customers
Amit Bhatnagar
Senior Director of IT Applications, Nutanix
Jacquie Garces
Senior Internal Communications Manager, Nutanix
