How Simpplr helped Pikeville Medical Center achieve a 2% reduction in turnover

Pikeville Medical Center (PMC) replaced four disconnected platforms with a single branded intranet. Their Simpplr platform reduced IT burden and gave leadership a reliable way to reach every employee. Culture initiatives finally had a channel. Within a year, 94% of employees were logging in, and turnover fell 2%.

PMC serves Appalachian Kentucky, where a dollar more per hour at a nearby retailer was enough to pull an entry-level employee away. Four disconnected platforms meant leadership had no reliable way to reach the people who needed to hear from them most. PMC replaced all four with a single branded Simpplr intranet. 

Culture initiatives gained a channel. A monthly video series connecting frontline staff and leaders spread organically across the organization. Within a year, 94% of employees were logging in, 26% were active contributors, IT was freed from manual maintenance tasks, onboarding went from six apps to one, and turnover had fallen 2%.

Healthcare organizations running on fragmented communication infrastructure pay a compounding cost. Employees don’t know where to find information. Leaders can’t reliably reach patient-facing clinicians and support staff. Recognition, benefits, and culture initiatives are siloed behind separate logins that many staff never use consistently. For organizations like PMC, that fragmentation has a direct retention cost: a single staff nurse departure averages more than $60,000 to replace, and disengaged frontline workers leave before the investment in them pays off.