Communication breakdown: Partial vs. whole solutions

By Melissa Swisher
The ongoing pandemic has shattered business as usual in many ways. Most teams are working remotely, employees are shifting work hours to balance family responsibilities, and companies have a new openness to hiring contingent talent or workers outside their immediate vicinity to fill skills gaps. These situations have become – and are likely to remain – the new normal. 

This massive shift has driven companies to rethink how they keep their teams engaged and informed. Indeed, with remote and geographically dispersed teams no longer in the office, chatting with colleagues in the hall or dropping by HR for a question often aren’t options anymore. With the shift to the digital workplace, answering employee questions quickly and efficiently should be a priority.

A new approach for the new normal

While various systems help employees access important information, not all are created equally. Perhaps the biggest question in finding the right system is whether you want a partial or complete solution.

Bigger platforms, like Workday or ServiceNow, may offer chatbots designed to help answer employee questions, but such functionality is often limited. These features are just one minor aspect of those bigger, all-encompassing HR solutions. Recognizing that this capability is a must-have for many organizations, they’re often developed reactively to try and meet those needs. However, they are only partial solutions that can confuse employees about where to go for their questions.

Simpplr’s Virtual Assistant is different.

It was created specifically to improve employee engagement. Not an afterthought or a late addition to an existing platform, this virtual assistant is a standalone solution that uses the latest artificial intelligence and natural language understanding. As a result, employees can simply ask their questions, and the system will instantly scan all company policies and benefits information to deliver the right answer in easily understood language.

Addressing the complete employee experience

What further sets Simpplr’s Virtual Assistant apart is that it covers all aspects of the employee experience – from new employees starting their jobs remotely to addressing the needs and concerns of all employee populations, including interns and contractors. While those latter might not have the benefits that full-time employees have, their questions are just as important.

More than just answering questions about insurance options or time off policies, Simpplr’s Virtual Assistant provides crucial information for their day-to-day work. This includes proper safety procedures if they go onsite or meet with a client, information on how to deal with stress, and the benefits available to them.

Such a platform is also crucial given the greater focus on diversity and inclusion – Simpplr’s Virtual Assistant can help connect employees of all backgrounds, make everyone feel part of the team, and ensure employees at all levels can access critical information.

We know that the workforce is forever changed. But the right tool – as a complete solution – can ensure employees easily get the information they need now and going forward.

How Simpplr can help

By unifying employee engagement, enablement and services using cutting-edge AI, Simpplr’s vision is to deliver a seamless and personalized work journey for every employee, no matter where or how they work. Request a demo to see how Simpplr’s Virtual Assistant can help you revolutionize employee self-service with AI-powered workflows and assistance.

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