From onboarding to continuous optimization, Simpplr's Customer Success team partners with you to drive employee adoption and ensure you get the most out of your intranet software. We want your intranet to be successful from day 1 and beyond.
Simpplr is easy to use. Nonetheless, training comes in many forms with live role-based training and on-demand options.
Help is only a phone call away. Customers have the option for year-round, 24 x 7 support.
Simpplr gets better every quarter. Simpplr’s Customer Success helps you quickly adapt and get the most out of new features.
Need help with timing, scheduling, and other technical assistance? We’ll work with you to get enhancements on your terms.
Gain additional “eyes in the sky” that help review, interpret, and present intranet usage data to help you benchmark and achieve your goals.
We’ll help develop and expand your use cases to drive compelling results and stickiness that will bring more strategic value.
Simpplr’s Customer Success team will partner with you to drive communications strategy, leadership engagement, employee intranet adoption. We’ll adapt to your evolving needs.
Learn and deploy the most effective governance model for your organization that’ll set you up for success.
Get continuous insights and intranet best practices from Simpplr Research that’ll help you become an intranet and communications expert in no time.
Hear what our customers have to say about our Customer Success team
The onboarding and setup processes were excellent, and support has been there for us every step of the way. Our account manager has been instrumental in ensuring that we achieve success, and we have built a great working relationship. Read more on G2Crowd
Simpplr’s team is super supportive and helpful even after implementation. We went live about 7 months ago and I know I can always count on my CS rep to answer any questions I have or help me if I run into any issues. Their support is really outstanding. Read more on G2Crowd
As a company and System admin, we really like how user-friendly the program is [...] They make it easy to understand [...] and listen when you need help. The support you get from your customer success manager and their development team is amazing. Read more on G2Crowd
Simpplr’s support teams are superior to any I have come across before. Their level of support is amazing, and the system itself is great for employee communication. Read more on G2Crowd
Simpplr’s implementation support was fantastic [...] nobody on our end had launched an intranet before, yet we were still able to do it in ~8 weeks thanks to effective project management on our side and steady, responsive support and guidance on the part of Simpplr. Read more on G2Crowd
The platform and interface is sleek and super user friendly, content is easy to upload, manage, and comment on. What really sets Simpplr apart is their support. They have been with us every step of the way [...] Can’t recommend the platform or support staff highly enough. Read more on G2Crowd
See how Simpplr can help information technology teams