Ivanti, an IT software company headquartered in South Jordan, Utah, wants to make the “Everywhere Workplace” possible for all organizations and employees. With so many devices in a company’s purview, it is necessary to discover and inventory those devices on its network. Ivanti’s technological solutions enable everyone to accomplish that remotely.
Their IT service management (ITSM) software and asset management software system provides unified-endpoint management, asset management, and network security with a single pane of glass. Their ease of use aids organizations in managing devices and networks while securing employees’ personal and work data and privacy. Through continuous threat management and secure access, Ivanti gives confidence to businesses and organizations that their technology and information are safe. Yes, protection and oversight for every user, device, application, and network—anywhere, anytime.
Ivanti, founded in 1985, has 45,000 plus customers, 96 of the Fortune 100, and over 2000 partners. With over 40 million devices managed among these groups, Ivanti is the service management solution of choice.
In 2021, Ivanti simultaneously acquired four different companies that all had separate cultures, processes, and systems. With over 3,000 remote employees across 28 different countries, Ivanti needed an internal communications platform that could help combine and engage their entire workforce as one, and ensure that all employees have the most up-to-date, relevant information.
Ivanti also realized that they had an outdated intranet that was difficult to update, which eventually became a graveyard of content. In an employee survey, they discovered that only about 1% of their workforce were getting their content from their intranet system, and most of them were relying on email and direct updates from their managers.
With an old intranet, there were difficulties in having departments keep their sites up to date, since it was not intuitive and technical expertise was needed. This resulted in an increased number of IT tickets, and required help from the Internal Communications team which led to bottlenecks in updating basic content, ultimately causing departments to stop using the intranet. Additionally, analytic dashboards were hard to access, making reporting any numbers impossible. Ivanti couldn’t measure success or see what content needed revision without this visibility.
With the mergers and acquisitions that transpired, those coming in the future, along with new hires coming on board- understanding how they could scale their processes and information on an easy-to-use intranet was imperative
Stephanie Briggs, Director of Employee Experience Marketing
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