Interact Software
This intranet guide provides key comparative data to help you understand the differences between Simpplr vs. Interact Software. Here we explore distinctions between the two intranet platforms through third-party analyst reviews, detailed comparisons and in-depth feature analysis.
Introduction to Interact Software and Simpplr
Before choosing between Interact and Simpplr, ask yourself the following questions:
- What frustrates your employees within the current communication and digital workplace platform?
- How critical is real-time, actionable analytics in helping you measure and optimize employee engagement and intranet performance?
- How important are available integrations to support your enterprise?
What is Interact Software?
Interact is a cloud-based intranet platform focused on improving internal communication and collaboration with AI-powered search and personalized content. It offers user-friendly content management and social features, helping organizations create a central digital workplace that informs, empowers, and connects their workforce.
What is Simpplr?
Simpplr is an AI-powered employee experience and intranet platform that simplifies and enhances communication, employee engagement, and collaboration within organizations.
With its intuitive interface and 200+ out-of-the-box integrations, Simpplr delivers personalized content recommendations, automates content governance and moderation, and offers workflow automation. It also features advanced analytics and intelligent AI-driven search, all of which boost productivity and efficiency across the workplace.
Comparative analyst reviews: Simpplr and Interact intranet platforms
When selecting the best intranet platform, analyzing statistical reports grounded in robust frameworks and research is the gold standard. These reports provide objective assessments and clear, data-driven insights. Both the Gartner Magic Quadrant and Forrester Wave reports consistently rank Simpplr as an industry leader, outperforming Interact in key metrics.
2024 Gartner® Magic Quadrant™ for Intranet Packaged Solutions:
Based on the Gartner® Magic Quadrant™ for Intranet Packaged Solutions report, published in December 2024, Simpplr and Interact are both positioned as ‘Leaders’ in the market. However, Simpplr is positioned highest for “Ability to Execute” and unsurpassed for “Completeness of Vision”.
Gartner analysts highlight Simpplr as delivering a “comprehensive intranet experience” tailored to the needs of office employees, frontline workers, and contractors alike. The platform stands out for its robust capabilities across social engagement, communication, collaboration, and knowledge management. According to Gartner Peer Insights, customers “appreciated the product’s features and functionality, including search, self-publishing and content governance.”
Additionally, with Simpplr’s exceptional go-to-market strategy, “its value-centric approach segments the sales team into enterprise, commercial, and small to mid-sized businesses,” delivering value across the entire spectrum of potential customers.
The Forrester Wave™: Intranet Platforms, Q2 2024:
According to the Forrester Wave™: Intranet Platforms, Q2 2024 report, Simpplr was voted a ‘Leader,’ while Interact was positioned as a ‘Strong Performer.’
Forrester rated Simpplr the highest score in AI and machine learning, as well as for internal communications, surpassing Interact. Being an intrusive platform, Simpplr was recognized as the ‘strong suite’ for internal communications due to its content-authoring abilities, reporting, and easy app integration.
While Interact received praise for its customer adoption, onboarding, and launch strategies, concerns were raised about its multistage campaigns and brand recognition, highlighting areas for improvement.
In conclusion, the latest Gartner Magic Quadrant and Forrester Wave reports affirm that Simpplr stands as the top intranet platform on the market.
Interact software pros and cons
Pros: A closer look
1. Customer collaboration
Interact can support customer collaboration by offering tools like shared spaces, document management, and communication channels that help teams stay connected with clients. According to the Gartner Magic Quadrant for Intranet Packaged Solutions (2024), Interact is “a good fit for organizations with defined goals and requirements during the sales and deployment process.”
2. Supports content creation
Reference customers have high satisfaction with Interact’s overall content authoring tools, as editors and writers can easily create and manage content to influence target outcomes. According to the Gartner Critical Capabilities Report (2024):
“Interact delivers a low-code/no-code template-driven editorial experience that is template driven and supports the accessibility needs of content authors.”
3. Simplifies search
Interact software features an AI-powered search function, making it easier for employees to find the necessary information through various knowledge repositories. According to Forrester Wave™ for Intranet Platforms (Q2 2024) Interact excels in “repository services, search, metadata, personalization, and design tools.”
Cons: points to consider
1. Reporting and administrative complexity
Reference customers in the Forrester Wave™ for Intranet Platforms (Q2 2024) expressed strong satisfaction with Interact’s search and professional services, but noted weaknesses in reporting and usability:
“They were less satisfied with the reporting capabilities and complexity of some UIs and administrative interfaces.”
This indicates that while Interact provides capable core functionality, some organizations may face challenges in extracting actionable insights or managing the platform without added support or training.
2. Limited scalability beyond core verticals
While Interact is praised for its personalization and content authoring tools, its platform is most effective within industries like healthcare and financial services. According to the Gartner Magic Quadrant for Intranet Packaged Solutions (2024):
“Organizations outside its core industries… may find its offerings less tailored to their needs and should carefully assess its support for broader use cases.”
This suggests that enterprises with more generalized or diverse intranet requirements may encounter friction or require additional effort to adapt the platform beyond its pre-optimized scenarios.
3. Integration maturity in operational environments
Interact includes support for integrations, but its effectiveness in more complex or operational scenarios may be limited. According to the Gartner Critical Capabilities (2024) report:
“Integration into operational back-end systems… could benefit from stronger partnerships and improved cross frontline-to-office coordination.”
This may present challenges for large or global organizations seeking seamless connectivity across frontline, office, and enterprise systems, particularly where deep interoperability is required for search, workflow, or application portals.
Interact Software vs Simpplr: Which intranet is better?
Let’s explore and compare Interact with Simpplr across all crucial verticals.
1. Easier deployment with Simpplr
One of the main differentiators between Interact vs. Simpplr is the deployment process. Simpplr offers a faster and easier deployment with pre-built templates and features specifically tailored for internal communication. This means you can get up and running in a matter of weeks, with minimal training.
Read case study: Pluralsight migrates to Simpplr from Jive in under 30 days
Simpplr is easy to use, deploys quickly, and requires minimal training making the intranet platform a necessity in the digital workplace. Simpplr has saved us time, money, and helped decrease Crowdstrike’s IT tickets.
Chris Lewis Senior Manager, Security Engineering
2. Better integration with Simpplr
Simpplr integrates seamlessly with 200+ out-of-the-box integrations & APIs, enabling quicker time to value and smoother user experiences. This not only saves you money but also ensures a smoother user experience. In contrast, Gartner MQ 2023 had previously noted that “new integrations [with Interact] typically required custom development or additional costs.” The 2024 Gartner Critical Capabilities report continued to caution that Interact’s integration into operational back-end systems “could benefit from stronger partnerships” and may require “enhanced development capabilities” to meet more complex needs.
The primary reason we went with Simpplr is that it is ‘Simpplr by design’ and the simplicity comes to posting content and using the platform has really been key to getting employees to engage with the platform. So at UKG, we have the Office365 Suite as well as Slack and other technologies. We use Simpplr as a place to integrate all of these tools together.
Steve Tisa Information Systems Architecture
3. Unmatched user experience with Simpplr
Simpplr is widely recognized for its intuitive and easy-to-manage user interface, leading to higher engagement and adoption. In contrast, Forrester cited customer dissatisfaction with Interact’s “complexity of some UIs and administrative interfaces” (Forrester Wave, Q2 2024).
Read case study: Credit Acceptance propels 98% employee engagement with Simpplr
Simpplr is a super tool. I like the customizable UI and the flexibility of Simpplr. It is easy to set up and navigate – what you see is what you get. We use Simpplr to break down walls and help facilitate office communication.
Charles Neri Sales Manager
4. Cost efficiency
Simpplr delivers cost efficiency through its out-of-the-box functionality. According to the Gartner Magic Quadrant for Intranet Packaged Solutions (2024), Simpplr is recognized for its “prepackaged approach [which] reduces dependency on IT support,” and customers report that “it is easy to use and deploy, and content creation is simple.” This streamlined experience helps organizations accelerate time to value while maintaining a lower total cost of ownership.
We chose Simpplr because it was easy to use for both end users and the IT team, and offered simple — but powerful — features. It was clear that Simpplr made it easy for anyone to create content, which reduced the budget and effort required for our IT team to support it.
Amit Bhatnagar Senior Director of IT Applications, Nutanix
5. Focus on analytics
Simpplr leads the market with its out-of-the-box prescriptive analytics, focusing on strategy and action. According to the Forrester Wave™ (Q2 2024), while Interact earned high marks for its content authoring tools, search, and professional services, reference customers were “less satisfied with the reporting capabilities and complexity of some UIs and administrative interfaces.”
These are true at-the-employee-level analytics. I’ve been doing analytics for over 20 years and this is actually one of the best out of the box suites I’ve seen.
Ruchi Arora VP Digital
Read case study: Malwarebytes sees a 94% intranet adoption
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- #1 Leader in the Gartner Magic Quadrant™
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