What Pikeville Medical Center achieved with Simpplr
Pikeville Medical Center (PMC) replaced four disconnected platforms with a single branded intranet. Their Simpplr platform reduced IT burden and gave leadership a reliable way to reach every employee. Culture initiatives finally had a channel. Within a year, 94% of employees were logging in, and turnover fell 2%.
How PMC turned platform consolidation into a retention win
PMC serves Appalachian Kentucky, where a dollar more per hour at a nearby retailer was enough to pull an entry-level employee away. Four disconnected platforms meant leadership had no reliable way to reach the people who needed to hear from them most. PMC replaced all four with a single branded Simpplr intranet.
Culture initiatives gained a channel. A monthly video series connecting frontline staff and leaders spread organically across the organization. Within a year, 94% of employees were logging in, 26% were active contributors, IT was freed from manual maintenance tasks, onboarding went from six apps to one, and turnover had fallen 2%.
Why this matters for healthcare organizations
Healthcare organizations running on fragmented communication infrastructure pay a compounding cost. Employees don’t know where to find information. Leaders can’t reliably reach patient-facing clinicians and support staff. Recognition, benefits, and culture initiatives are siloed behind separate logins that many staff never use consistently. For organizations like PMC, that fragmentation has a direct retention cost: a single staff nurse departure averages more than $60,000 to replace, and disengaged frontline workers leave before the investment in them pays off.
Why information chaos matters in technology companies
Technology companies that scale quickly rarely outgrow their ambition, but they often outgrow their infrastructure. The informal systems that worked at 500 employees start to buckle at 2,000 and break entirely at 5,000. Information fragments across various systems. Knowledge becomes tribal. For organizations like Nutanix, that fragmentation has a direct cost: slower onboarding, repeated requests, and an employee experience that erodes trust in the systems meant to support daily work.
| Challenge | Solution | Outcome |
|---|---|---|
| Four platforms, four logins, no single source of truth | Consolidated into one branded intranet, The Pulse | 94% employee login rate within the first year |
| No reliable channel to reach frontline staff | Mobile-first platform with targeted communications | 40% mobile adoption across clinical and frontline staff |
| Culture and retention initiatives had nowhere to land | Video series and survey tools built into the Pulse | 2% reduction in turnover, FY24–FY25 |
| IT burdened with manual content updates and directory maintenance | Self-service content management and Active Directory integration | IT freed from routine maintenance tasks |
Results from using Simpplr
94% logged in last year Nearly all of PMC’s 3,500 employees accessed the Pulse at least once in 2025, with 88% active in the last 30 days.
2% turnover reduction Employee turnover fell from FY24 to FY25 as culture initiatives gained a reliable channel to reach every employee.
4 platforms became 1 Workplace, a homegrown intranet, Achievers, and a standalone benefits site were all replaced by a single experience.
40% mobile adoption Meaningful reach for a workforce with significant clinical and frontline staff who aren’t desk-based.
26% active contributors More than one in four employees posted, commented, or participated in content on the Pulse in 2025.
Onboarding simplified New employees download one branded app instead of navigating six separate platforms from day one.
Real results from real customers
Stacie Taylor
VP, Communications
Pam Van
VP, Risk Management and Special Projects
