Socrates’ Law of Questions: Creating a single source of truth

By Melissa Swisher
In 1965, Gordon Moore, an engineer and co-founder of Intel, posited that the number of transistors in a dense integrated circuit doubled yearly. In 1975, he revised this forecast to say the number of transistors would double every two years and, thus, impact the ability to process more information in less time. And that has mostly remained true even today.

Known as Moore’s Law, his observation is based on an empirical relationship linked to gains from experience in production. In other words, as the industry gets more efficient at producing chips, Moore predicted exponential growth in device complexity and processing speed at reduced costs over time.

While not as well-known as Moore’s law (at least not yet), Socrates’ Law of Questions draws a similar conclusion. Developed by Simpplr’s Virtual Assistant, this law stipulates that as the complexity of work and the magnitude of challenges increase, the number of questions in the workforce doubles every two years.

It is based on an empirical relationship linked to the pace of change, the amount of information confronting the workforce, and the speed at which organizations must adapt and change direction. When each question surfaces, it becomes what Simpplr calls a “moment that matters.”

Organizations succeed when the question is addressed quickly, clearly, and in a way that’s comfortable for the employee.

Successful moments that matter help increase the inherent trust between a company and its workforce. In today’s world, digital transformation is the path that progressive organizations select to create a single source of truth with answers delivered in a straightforward, easy-to-understand way.

More questions need more answers

Consider the many questions employees can have on any given day, whether simple questions about dress code or time-off policy to more complex inquiries about health insurance. HR often spends hours each week answering these questions – many of which come up repeatedly. And as new issues arise, companies must be prepared to address them.

The solution lies in the transistors and chips that inspired Moore 55 years ago — the transistors and chips that power the digital devices we rely on today to get information in real-time.

Simpplr’s Virtual Assistant leverages the latest in artificial intelligence and machine learning to answer employee questions – automatically and instantly.

That means HR doesn’t have to spend valuable time responding to every query. Employees, meanwhile, get instant responses in conversational, easily understood language rather than complicated jargon only fellow HR people understand.

Unlike common employee FAQ documents updated once a year, Simpplr’s Virtual Assistant can be continuously revised to address new questions, provide in-depth answers, and leverage best practices or content from other businesses. So, as the number of questions increases exponentially, you’ll be prepared with a single source of truth — enabling accurate, informative and instant answers.

A productive and well-informed workforce

One of the principles of Moore’s Law is that technology can be produced at a lower cost as transistors increase. The same applies when Simpplr’s Virtual Assistant answers those ever-growing questions.

Simpplr’s Virtual Assistant helps companies save time. Time that employees would otherwise spend searching for answers or sifting through lengthy policy documents. That means employee productivity increases. The virtual assistant also reduces the HR expert’s time answering these questions, ultimately cutting costs associated with lost productivity and promoting a more informed and efficient workforce.

Discover Simpplr’s vision for charting the future with AI

How Simpplr can help

By unifying employee engagement, enablement and services using cutting-edge AI, Simpplr’s vision is to deliver a seamless and personalized work journey for every employee, no matter where or how they work. Request a demo to see how Simpplr’s Virtual Assistant can help you revolutionize employee self-service with AI-powered workflows and assistance.

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