Org Chart

What is an org chart?

An org chart, or organizational chart, is a visual representation of your company’s internal structure. It outlines how roles, responsibilities and relationships flow across your organization, illustrating who reports to whom and how teams are structured.

Whether your company is hierarchical, flat or matrix-based, the org chart is the blueprint that maps these connections.

Org charts go beyond just names and titles. They showcase:

  • The hierarchy of leadership and team organization
  • The connection between various departments and teams
  • Key positions, roles and reporting lines
  • The flow of communication and decision-making pathways

These charts are typically created using software tools and are accessible in digital formats. They provide a clear snapshot of the organization at a glance, which is crucial in fast-growing companies or those undergoing restructuring.

By keeping your org chart up-to-date and integrated into your daily workflows, you enable your team to navigate the organization effortlessly, ensuring that everyone knows where they fit and how they contribute to the overall goals.

Org Chart - blurry image of a group of executives sitting around a table having a meeting

Why do companies use org charts?

Companies use org charts to bring clarity to their internal structure. They serve as a visual roadmap that details how your organization is built — from the CEO to individual contributors. This clarity reduces confusion, minimizes miscommunication and helps everyone understand their roles, responsibilities and who to collaborate with on specific tasks.

An org chart also simplifies decision-making and workflow management. By clearly outlining reporting lines, it becomes easier to see who is accountable for what, and how information should flow through the organization. This is particularly crucial for larger companies or those with multiple locations.

Moreover, org charts help you manage growth and change effectively. When your company is expanding or restructuring, an up-to-date org chart helps to quickly onboard new employees, align teams with new strategies and maintain organizational coherence.

For fast-growing companies, the ability to update and communicate changes in real-time is vital — a reason why more and more businesses are now pivoting towards digital org charts.

Types of organizational charts

Org charts come in various structures, each suited to different organizational needs. The three most common types are hierarchical, flat and matrix org charts. Understanding which one fits your company is crucial for efficient management and communication.

Hierarchical org chart

A hierarchical org chart presents a top-down structure with clear lines of authority and decision-making. It starts with the CEO at the top, followed by senior management, middle management and so forth down to individual employees. This type of chart is ideal for companies with a defined chain of command, providing clarity on reporting relationships and promoting accountability.

When to use:

Use a hierarchical org chart when your organization has multiple layers of management, like in large corporations or government agencies. It’s also effective when roles are specialized, and tasks require strong oversight.

Flat org chart

A flat org chart, also known as a horizontal chart, eliminates many layers of middle management, leading to a more direct flow of communication. It typically has fewer levels between the top executives and the front-line employees. This structure encourages more collaboration, faster decision-making and higher levels of employee autonomy.

When to use:

Opt for a flat org chart if your company is a startup, a small business or embraces a culture of open communication and agile decision-making. It works well when you need flexibility and fast adaptation to changes without the red tape of traditional hierarchies.

Matrix org chart

A matrix org chart combines elements of both hierarchical and flat structures. Employees report to more than one manager — typically both a functional manager (e.g., Head of Marketing) and a project manager. This structure allows for better resource allocation, flexible staffing and a dynamic approach to projects.

When to use:

Use a matrix org chart when your organization is project-driven and requires cross-functional collaboration, like in consulting firms, tech companies or R&D departments. It’s particularly effective in environments where flexibility and fast-paced innovation are key.

Org Chart - Simpplr report on State of Internal Comms 2024

Examples of org charts

To help you visualize how an organizational chart works in practice, here are two examples: a small business org chart and a corporate org chart. These examples will show you how different types of organizations structure themselves to meet their unique needs and goals.

Example 1: Small business org chart

For a small business, the org chart is typically simpler and more streamlined. Imagine a startup with 15 employees. At the top, you have the founder or CEO, who might wear multiple hats, from overseeing daily operations to handling business development. Below the CEO, you might find a small number of managers or team leads, such as a Head of Marketing, a Sales Manager and a Product Development Lead.

This type of org chart allows for quick decision-making, direct communication and agility — essential traits for a small business. By maintaining fewer layers, a small business ensures that everyone is closely aligned with its core mission, reducing the risk of silos. The flatter structure also allows employees to take on multiple roles, promoting flexibility and innovation.

Example 2: Corporate org chart

A corporate org chart for a large enterprise, like a Fortune 500 company, is more complex. This structure reflects the organization’s broader scope, multiple product lines and large workforce. At the top, you’ll find the CEO, followed by several C-suite executives, such as a CFO, COO, CMO and CIO. Each executive leads a department with its own layers of management.

The org chart for such a company shows clear reporting lines and a multi-layered structure that reflects the company’s complexity and size. This type of chart supports the coordination of large teams, enables specialization and fosters in-depth expertise within each function. However, it also necessitates clear communication channels to avoid bottlenecks and ensure alignment across different departments.

Creating an organizational chart

Creating an org chart involves clearly mapping out your team’s structure to improve communication, transparency and efficiency. Follow these steps to build an effective organizational chart that reflects your company’s unique dynamics.

Steps to create an org chart

1. Gather information: Start by collecting accurate information about your team structure. This includes job titles, departments, reporting relationships and roles. Speak with department heads or HR managers to ensure you capture every detail correctly. Missteps here can lead to confusion and inefficiencies, so invest time in verifying the data.

2. Select the type: Decide on the type of org chart that fits your organization’s needs best. Are you a startup that thrives on flat communication or a large enterprise needing a more hierarchical approach? Your choice should align with your organization’s goals, culture and management style.

3. Choose the right tool: Selecting the right tool is crucial. Depending on your organization’s size and needs, you might opt for simple diagram tools or more advanced software designed for dynamic org chart management. Look for tools that offer easy updates, integrations with other platforms and accessibility across devices.

Org chart software

Choosing the right software can make or break your org chart’s effectiveness. It’s not just about drawing; it’s about creating a living document that adapts to organizational changes in real time.

Features to Look For:

  • Ease of use: The tool should have a user-friendly interface that allows quick updates without extensive training.
  • Customization: Look for software that offers customizable templates, color coding and branding options to match your company’s identity.
  • Collaboration tools: Your org chart is a living document. Choose software that allows multiple users to access and edit the chart simultaneously.
  • Integration capabilities: Ensure the tool integrates with your existing HR, payroll or project management software for seamless data flow.
  • Scalability: Your organization will evolve. Pick a tool that can scale with you, accommodating more roles, teams and departments over time.
  • Accessibility: Make sure your org chart is available on all devices, so employees can access it wherever they are.

Top org chart makers:

  • Lucidchart: Known for its intuitive drag-and-drop interface and robust collaboration features, Lucidchart is ideal for teams that need frequent updates.
  • Microsoft Visio: A powerful tool for larger enterprises that require advanced functionality and integration with other Microsoft products.
  • Pingboard: Offers dynamic org charts with employee photos and detailed profiles, making it easy to get to know your colleagues.
  • Simpplr: An intranet solution that not only provides org charts but integrates them into a broader platform for internal communication and employee engagement. It’s ideal if you want your org chart to be a part of a holistic employee experience.

Choosing the right approach and tools to create your org chart ensures that your team has a clear, current and accessible guide to your organization’s structure. This leads to smoother communication, more efficient workflows and a stronger sense of alignment across the company.

How does Simpplr enhance org chart management?

Effective internal communication is the backbone of any thriving organization, and org charts play a crucial role in that. But in a fast-paced, hybrid work environment, static org charts can quickly become outdated, losing their effectiveness.

That’s where modern intranets come in. They serve as dynamic hubs that not only keep org charts current but also empower employees to connect, collaborate and engage more effectively with their colleagues.

Simpplr’s AI-powered employee experience platform elevates org chart management beyond traditional tools. Let’s explore how:

1. Interactive org charts for enhanced connection and collaboration

Simpplr’s interactive org charts are designed to deepen collaboration by providing employees with instant access to comprehensive profiles of their colleagues, including roles, expertise and even personal details like their pets’ names. This human touch fosters stronger connections and helps break down silos across departments.

  • Get to know your colleagues: Quickly find colleagues, understand their roles and connect with them on a personal level, even in a remote or hybrid work setting.

Encourage collaboration: Employees can easily identify subject matter experts, team leads or project managers, promoting more informed and efficient collaboration across teams.

Org Chart - example of an org chart within Simpplr's mobile intranet platform

2. Seamless integration with HR systems

Simpplr integrates effortlessly with leading HR systems, ensuring that your org charts are always current. Whenever there’s a new hire, promotion or departmental restructuring, your org chart automatically reflects these changes. This not only saves time but also ensures accuracy, keeping everyone aligned with real-time organizational updates.

  • Automated updates: Keep your org chart accurate without the hassle of manual adjustments.

Unified data source: All employee information is synced from your existing HR software, minimizing redundancy and data errors.

3. Enhanced Employee Directory for a Unified Experience

Simpplr is a fully interactive tool where employees can search for colleagues by name, department, location or skills. This enables employees to quickly find the right person to answer questions or solve problems, making your organization more responsive and agile.

  • Search functionality: Find colleagues based on multiple criteria, from skills to location.

Profile customization: Encourage employees to personalize their profiles, adding interests and achievements, making the directory a vibrant part of your company culture.

3. Enhanced Employee Directory for a Unified Experience

Simpplr is a fully interactive tool where employees can search for colleagues by name, department, location or skills. This enables employees to quickly find the right person to answer questions or solve problems, making your organization more responsive and agile.

  • Search functionality: Find colleagues based on multiple criteria, from skills to location.
  • Profile customization: Encourage employees to personalize their profiles, adding interests and achievements, making the directory a vibrant part of your company culture.
Org Chart - example profile page within Simpplr's desktop intranet platform

4. Ease of use and accessibility across devices

Simpplr’s platform is designed with the user in mind. Whether you’re on a desktop, tablet or mobile device, your org chart is easily accessible. The intuitive interface ensures that even non-technical employees can navigate and use the tool without a steep learning curve.

  • User-friendly design: Built for simplicity, making it easy for anyone to update or navigate.
  • Cross-device compatibility: Access org charts from any device, anytime, anywhere.

Conclusion

Managing your organizational chart is crucial for streamlining communication and enhancing team collaboration. Outdated org charts can disrupt workflows and create confusion.

With the right tools, like Simpplr’s AI-powered platform, you can transform your org chart into a dynamic resource that keeps everyone connected and informed, no matter where they work.

Don’t let outdated org charts slow down your team’s productivity or hinder communication. With Simpplr, you get an integrated, interactive solution that aligns with your HR systems and elevates your employee experience.Ready to see how Simpplr can transform your organization’s communication and engagement? Watch a quick demo to see it in action!