How Employee Engagement Improves Customer Experiences

Digital Transformation Starts at Home

It’s well accepted that digital transformation has had a profound impact on customer experiences and satisfaction. In this eBook, we examine the strong relationship between employee engagement and customer satisfaction. We prove how engaged employees are one of the most significant drivers of positive customer experiences and discuss common obstacles to employee engagement including the challenges of a distributed workforce.

In this eBook you will learn:

  • Why the link between employee engagement and customer experience is so strong
  • How to develop a high level digital transformation strategy to improve the employee experience
  • How digital workplace and employee intranet technologies are critical to driving company culture

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