In the increasingly complex landscape of work, employees need to be able to connect with each other and access the information and tools they need to do their best work without friction. Technology is the missing link. An outstanding workplace technology experience unlocks a truly exceptional overall experience for employees — no matter how or where they work. That is the crux of our research for the State of the Intranet and Future of Employee Technology report.
Based on our global survey of more than 1,000 senior intranet program leaders in various-sized organizations spanning myriad industries, our comprehensive report aims to help them continue to deliver their best work, harness new tools, and deliver maximum impact through an optimized digital experience for their people.
Our findings paint a clear picture: In 2024 and beyond, a well-designed and effectively implemented intranet strategy is no longer a nice-to-have — it’s an essential business driver.
A well-designed, user-friendly intranet improves employee engagement and has a direct impact on organizational outcomes like productivity, retention and revenue.
Get your complimentary copy of the full report or the executive summary … and read on for highlights.
Impact of great intranets on the metrics that matter
Can an effective intranet drive improvements across bottom-line success metrics like business revenue, profitability, productivity and retention? Can it help your people feel better about their work life? Our survey says a resounding yes! Take a deep dive into insightful findings, including:
- Most respondents with high-quality intranets reported increases of 50% or more to revenue, profitability, retention, productivity, customer satisfaction and performance to quota
- 97% of organizations report a positive effect on employee well-being
- 94% report a positive impact on revenue
Get recommendations to make the intranet work harder for your organization, improving key KPIs and the overall employee experience.
Biggest benefits of the best intranets
Learn what other intranet program leaders think are the most important ways a great platform can move the needle on organizational outcomes, including:
- Enhancing internal communication (87%) with personalized, multichannel employee communication options, from instant messaging and activity feeds to video conferencing and collaborative workspaces
- Connecting and engaging employees (34%) with features and functionality that enable people to seamlessly collaborate, give and receive meaningful recognition, and align with their organization’s mission and values
- Increasing productivity by managing and sourcing critical content (32%) to centralize essential information, reducing search time and improving efficiency
- Educating and sharing knowledge (31%) by enabling skill enhancement, knowledge retention, cross-departmental learning, and improved onboarding efficiency
Then get specific actions to improve your intranet strategy!
Top characteristics of high-performing intranets
Discover the features and functionalities that set the best intranets apart and how to optimize your platform to boost productivity, increase engagement, deepen connections and more.
- User-centric design: The most successful intranets prioritize ease of use and modern design to drive adoption and engagement
- AI integration: Forward-thinking organizations are embracing artificial intelligence to enhance their intranet capabilities, from improving search functionality to personalizing user experiences.
- Built-in EX capabilities: The best intranets make it easier to measure and improve employee experience through integrated surveys, recognition and more
- Seamless integrations: Effective intranets serve as a central hub, integrating with the most popular business apps to create a unified digital workplace
- Robust analytics: The ability to track intranet KPIs like content and search quality enables teams to continually refine and improve their intranet strategies
As intranets continue to evolve, get tips to stay ahead of the curve and create value for your people and organization.
Role of artificial intelligence and benchmarking AI maturity
How is AI impacting workplace tech and employee experience? And where do organizations land on the spectrum of AI readiness — from training their people about ethical AI usage to implementing new AI functionality in their intranets? The findings from our survey shed light on this and more, including:
- 87% agree or strongly agree that AI will become an important resource
- 73% report that AI has substantially impacted their work efficiency or productivity
- Only 34% strongly agree that AI training or information is available in the workplace and that they currently have the AI functionality they need
Why intranets fail
Even the most effective intranet teams encounter obstacles that hinder success. Our report outlines top challenges and offers solutions to help overcome them. You’ll discover how to address key challenge areas, such as:
- IT dependency: 26% struggle with an overreliance on IT resources, which leads to bottlenecks in development and maintenance
- Lack of integrations: 21% cite inadequate integration of business-critical tools and applications like IT ticketing systems, which leads to information silos, reduced efficiency, and a disjointed user experience
- Poor content management: 16% lament stale and outdated content and 19% report difficulty in searching for and locating content — issues that can significantly undermine the value and credibility of the platform, leading to decreased usage and engagement
Use our data to take meaningful action
These are some key insights from our latest State of the Intranet and Future of Employee Technology survey, but you’ll find much more useful information in the complete report. We go beyond simply identifying patterns and trends — we equip you with actionable steps and practical recommendations. You’ll learn how to:
- Align your intranet strategy with broader organizational goals to drive business outcomes
- Capitalize on new opportunities — especially in AI integration — to enhance personalization, streamline workflows, and create more intuitive user experiences
- Make a meaningful and measurable impact on employee experience, engagement and retention through targeted intranet strategies
- Leverage advanced analytics to track intranet performance and demonstrate ROI to stakeholders
- Tackle emerging challenges in intranet management, including strategies to reduce IT dependency, improve content relevance, and boost user adoption across all departments
- Implement best practices for intranet governance to ensure long-term success and scalability
- Prepare your intranet for the future of work, including supporting hybrid and remote workforces
Get your free copy of the full report or executive summary to explore the evolving landscape of employee technology and start your journey to more effective and impactful digital workplace strategies in 2024 and beyond.
How Simpplr can help
Launching an intranet? Get expert advice to set up your intranet program for success. Book a meeting with a Simpplr solutions expert today to evaluate the critical factors that determine whether an intranet thrives or falters.
