Simpplr’s award-winning year: celebrating excellence across the board

At Simpplr, we build solutions that create seamless, engaging employee experiences. Our AI-powered platform integrates essential workplace tools, eliminates silos, and fosters productivity regardless of where employees work. These recent awards validate our approach and demonstrate the tangible impact we’re making for our customers.

As the workplace continues to evolve, our technology connects engagement with productivity, resonating with both industry experts and the customers we serve. Let’s take a closer look at the recognition we’ve received and what it means for the future of employee experience.

Reworked 2025 Gold Impact Award, Excellence in Employee Intranet and Communications Platforms

The Reworked IMPACT Awards celebrate exceptional work in employee experience, recognizing both practitioners and vendors. Simpplr received the Gold Impact Award for Excellence in Employee Intranet and Communications Platforms for our transformative work with Workiva.

Workiva is a global software company with over 2,200 employees across 20 locations. Their leaders faced significant challenges with their outdated intranet. With a largely remote workforce, they needed a modern solution to streamline communication, support scalability, and better reflect company culture.

They selected Simpplr after a thorough evaluation of intranet vendors, impressed by the platform’s modern look, ease of use, and robust analytics. Their new AI-powered intranet, Connect, now serves as the central hub for all internal communications, fostering transparency, collaboration, and alignment with Workiva’s mission and culture.

“The implementation of Simpplr has revolutionized our internal communications and employee engagement at Workiva. We’ve seen a remarkable boost in collaboration and a stronger alignment with our company culture.” — Lauren Frandsen, Senior Manager of Internal Communications, Workiva

After implementing Simpplr, Workiva achieved significant results:

• 99% of their global workforce actively uses the platform
• 20% improvement in productivity through less time searching for information
• 25% decrease in email volume after streamlining communication
• 67% open rate for their weekly newsletter, Connected

Their story demonstrates how the right intranet solution can transform internal communications, particularly for distributed workforces. By creating a central hub for information and interaction, Workiva has successfully fostered a more connected, engaged, and culturally aligned organization despite the challenges of rapid growth and remote work.

2025 Stevie Awards for Sales and Customer Service

Established in 2002, the Stevie Awards have become one of the world’s most coveted business prizes. At the 19th annual Stevie Awards for Sales and Customer Service, Simpplr won the Silver Stevie Award: Frontline Customer Service Team of the Year, Technology Industries.

From overwhelmed to outstanding

In early 2022, Simpplr’s customer support faced considerable challenges with a limited number of representatives supporting hundreds of customers across the globe. They struggled to manage growing backlogs and shorten resolution times. In mid-2022, we set out to transform our approach with a bold vision of what customer service could be.

We focused first on building the right team. The department nearly tripled, adding new leadership and specialized roles focused on operations, technical account management, and engineering. We created two service centers — one in the U.S. and another in APAC — and a follow-the-sun model for 24/7/365 coverage. 

Smart technology, smarter people

We completely reimagined how our team interacts with customers. Using AI solutions that go beyond typical chatbots, we implemented custom sentiment monitoring to quickly identify and address potential problems.

This proactive approach cut escalation rates to just 1% — an industry-leading metric — allowing us to resolve most issues without involving engineers.

We developed more than 200 automated triggers to handle routine tasks, increasing the team’s efficiency by 75% and allowing them to focus on more complex problems. We introduced smart triage that matches each ticket to the best-qualified engineer based on expertise and current workload. Our team members now take ownership of their key areas.

The turnaround

The results speak for themselves: Resolution times improved by 40%, while maintaining quality even as monthly tickets nearly doubled. Our customer satisfaction scores now consistently reach 99%, with service level performance at 98%. This cultural shift has dramatically improved both customer outcomes and team satisfaction, with our support team giving their experience a 95/100 rating. 

2025 HR Tech Award, Most Comprehensive Employee Experience Solution

Presented by Lighthouse Research & Advisory, the HR Tech Awards recognize and celebrate HR technology solutions that solve real problems for their customers. In a field of more than 5,000 technology providers across HR, talent, learning, and related categories, Simpplr was recognized among the top 1-2% with this prestigious award for Most Comprehensive Employee Experience Solution.

In this category, judges look for systems that:

• Help employers see, understand, and leverage the skills of each individual
• Support workers in the use of flexible benefits, giving them more choices and autonomy
• Guide training and learning decisions, providing a more developed workforce
• Deliver valuable employee experiences across core HR, payroll, and other critical areas

“Simpplr stands out as an industry leader by effortlessly integrating AI-driven solutions into a user-friendly intranet platform, fostering a seamless and personalized employee experience that drives engagement and organizational cohesion. Their commitment to innovation and ease of use empowers companies to cultivate vibrant workplace cultures, where communication and recognition are at the heart of their success.” —  Ben Eubanks, Chief Research Officer, Lighthouse Research & Advisory. 

This recognition is particularly meaningful as it acknowledges Simpplr’s ability to address the entire employee journey — not just isolated aspects of the workplace experience.

PRNEWS Digital Award, 2025 Communications and Campaigns Winner for Employee Engagement

The PRNEWS Digital Awards spotlight the most innovative and industry-altering digital communications campaigns and social media programs. Simpplr was recognized for a superior campaign geared toward our internal workforce to improve stakeholder communication and awareness of company initiatives.

2025 Communications and Campaigns Winner for Employee Engagement

Our award-winning WKLY SYNC campaign addressed challenges that emerged as Simpplr doubled in size to over 500 employees across three continents. The campaign shifted from quarterly town halls to weekly 30-minute syncs centered around three topics: company headlines and highlights, our employees, and customer love.

Our efforts made an impact: 

• 28% weekly attendance maintained
• 111% increase in pulse survey participation
• 10% increase in newsletter open rates
• 114% improvement in newsletter click-through rates
• 150% growth in manager-to-employee recognition
• 22% boost in “trust in leadership” scores

Perhaps most importantly, these metrics show clear evidence that strategic internal communications can drive meaningful cultural transformation when aligned with employee needs and business objectives.

KMWorld 100 Companies That Matter in Knowledge Management 2025

KMWorld stands as the leading resource for practical advice and strategic direction on knowledge management, content solutions, and information systems. Each year, they recognize organizations that demonstrate innovation, agility, and continuous improvement in knowledge management. Making this list for 2025 highlights Simpplr’s significant contribution to helping organizations turn data and information into tangible business outcomes.

Simpplr was specifically recognized for providing “an AI-powered employee intranet platform to forge employee connections, encourage better user experiences, and enable higher employee adoption rates.” 

This recognition highlights how our platform centralizes knowledge, improves accessibility, and boosts employee engagement. As AI transforms knowledge management from optional to essential, Simpplr leads the industry in helping organizations manage information and achieve success.

Ragan Top Women in Communications Awards 2025

The Ragan Top Women in Communications Awards honors extraordinary female leaders shaping the future of communications. This program celebrates women who are driving innovation, mentoring the next generation, and advancing the field in remarkable ways.

Simpplr’s Carolyn Clark, Vice President of Corporate Communications and EX Strategy, was recognized as an internal communications leader in the 2025 class of honorees. With more than 20 years of communications experience, Carolyn brings both industry expertise and firsthand experience as a former Simpplr customer. Her impact extends beyond product innovation — she mentors emerging leaders both within and outside the company. 

Under Carolyn’s guidance, Simpplr transformed its internal Town Hall meetings into a weekly event called WKLY SYNC, which helped increase newsletter engagement by 114% and employee survey participation by 111%. 

As Miriam Connaughton noted, “Carolyn brings insight and innovation to our product development — advocating for the needs of internal communications and employee experience professionals so they can be more impactful.”

The Top 50 Women Leaders in Software of 2024

The Software Report’s prestigious list honors executives who’ve delivered outstanding results in an industry experiencing rapid expansion, particularly with AI enabling unprecedented innovation. This year’s awardees, announced in February 2025, include leaders from companies of all sizes around the globe who are breaking barriers and developing innovative solutions.

Our own Miriam Connaughton, Chief People and Experience Officer, was recognized at #25 on this distinguished list of women in software. 

With more than three decades of business and HR experience, Miriam joined Simpplr to scale our people function and amplify our EX and HR market presence. Her extensive background — including running a successful HR consulting business and holding senior positions at Ernst & Young and Willis Towers Watson — has helped organizations develop effective people strategies and shape exceptional employee experiences.

What makes this recognition particularly meaningful is that Miriam embodies our platform’s purpose. “It’s pretty special to be the Chief People and Experience Officer at a company that is about the employee experience,” she said. “I get to use our own product every day to help provide everyone at Simpplr with an amazing employee experience.”

Looking ahead: building on our success

These prestigious awards validate our approach to employee experience and signal Simpplr’s growing influence in the market. As organizations continue to navigate complex workplace transformations, our AI-powered platform is proving instrumental in helping them create more engaging, productive, and connected employee experiences.

For our customers, these awards provide confidence that they’ve partnered with an industry leader committed to continuous innovation and excellence. They also reinforce the leadership positions we’ve achieved in respected analyst evaluations like the Gartner Magic Quadrant and The Forrester Wave. For our team, they represent well-deserved recognition for the passion and dedication they bring to their work every day.

As we look to the future, we remain focused on our mission to unify the digital employee experience and enable organizations to build thriving cultures. We’re grateful for these acknowledgments of our progress, but we’re even more excited about the innovations and advancements that lie ahead.

Want to find out why Simpplr’s employee experience platform stands apart from the rest? Request a demo today.