Building belonging in a hybrid healthcare workforce with Jim O’Gorman, CPO of Included Health

Episode 85
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About the episode

What does it take to foster belonging in a complex, hybrid healthcare workforce? Jim O’Gorman, CPO at Included Health, shares how his team is intentionally building culture and connection across a distributed workforce. He highlights why fostering belonging should be a priority for every leader in the workplace.

In this episode, we sit down with Jim O’Gorman, Chief People Officer at Included Health. With a workforce that spans clinicians, hourly care advocates, engineers, and corporate teams, Jim shares how his organization is rethinking connection and community in a complex, hybrid environment.

Together with Simpplr’s Chief People Officer, Miriam Connaughton, they explore why belonging is critical to business success, how to move beyond outdated culture playbooks, and what it takes to build genuine connection at scale.

They also dig into how leaders can foster psychological safety, encourage organic connection, and strike the right balance between virtual tools and in-person experiences. What emerges is a clear message: Belonging isn’t defined by where work happens but by how supported and connected people feel.

Building belonging in a hybrid healthcare workforce with Jim O’Gorman, CPO of Included Health

Playlist

  • 0:33
    Getting to know Jim and Included Health
  • 5:04
    Rethinking belonging
  • 8:25
    Leading a remote culture
  • 17:58
    Generational diversity in the workplace
  • 21:22
    Onboarding with purpose
  • 27:52
    Inclusion & performance
  • 31:45
    Equipping leaders
  • 34:34
    Tech that connects

Guest information

Jim O’Gorman

Jim O’Gorman (he/him) is the Chief People Officer at Included Health where he leads the Talent & Organization Team including HR Operations, Talent Acquisition, and Talent Management. He is responsible for all aspects of the company’s people strategy. Along with leading the TAO Team, he also ensures alignment across the Executive Team as the current Chief of Staff. 

Jim brings more than 20 years of human resource leadership experience, helping companies create award-winning cultures where people can do the best work of their careers. He has a proven track record in combining business acumen, people management, and HR expertise to guide organizations through rapid growth, consumer disruption, and transformation. 

Prior to joining Included Health, Jim built and scaled teams through a variety of leadership roles at Hulu, Tele Atlas/TomTom, and the 2012 Obama-Biden Reelection Campaign Team. He earned a BA in Communications from Gannon University and an MBA from Northeastern University. Jim lives in Los Angeles with his partner, Alberto.

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