Case study

VitalWare improves employee communications, alignment, and productivity with Simpplr

intranet dialogue
About VitalWare

Established in 2011, VitalWare was founded to help organizations with the overwhelming task of navigating the many regulatory changes taking place in today's healthcare environment. Based in Yakima, Washington, VitalWare makes the business of healthcare easier for providers by delivering intuitive cloud-based technologies to help with revenue integrity, health information management, and compliance.

The Challenge

Kerry Martin, VitalWare’s president and CEO, has made company culture a top priority since day one. Early employees were asked to read Zappos founder Tony Hsieh’s Delivering Happiness to learn about the type of culture Martin envisioned. To show his commitment, he created the role of Company Culture Ambassador, independent of HR, with a charter to immediately surface cultural issues.

In just six years, VitalWare has grown tremendously. It has appeared on the Inc. 5000 list of fastest-growing private companies for the past three years. With such explosive growth, disconnection was inevitable, and the company had to adapt communication protocols to keep all employees engaged, productive, and collectively in the loop. Furthermore, VitalWare grew with a more distributed workforce. Over half of employees are remote, and ensuring that they feel connected is vital.

By the end of 2014, Martin and his leadership team realized that VitalWare needed a modern intranet. With its decisive CEO solidly behind the culture-led initiative, VitalWare quickly put a project team together. Martin was even active in the selection process, which saw Simpplr short-listed based on Salesforce AppExchange product reviews. After reviewing a handful of solutions, VitalWare chose Simpplr because it was intuitive to use, fit into the company’s budget, came highly recommended, and integrated well with Salesforce.

The Result

Four week implementation
Deployed with no IT resources
Over 90% of employees log in daily
Ambassador, Company Culture & Communication

"Amidst such rapid company growth, Simpplr helped us minimize chaos, speed up employee onboarding, and connect employees with each other."

Leslee Paganelli, Ambassador, Company Culture & Communication

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