Two teams, distinct communications channels, separate recognition style — lacks a unifying platform
Ashley Anglisano, Senior Communications Specialist, and the Internal Communications team at Agero realized the two groups were expressing recognition, but visibility stopped within their respective communication apps. The two groups use different communication tools in their daily work, limiting their opportunities for connection and acknowledgment.
Agero had an existing recognition program to bridge the cultural gap between call center agents and corporate employees. However, they encountered persistent challenges. While employees actively gave shout-outs to each other in team meetings and the dedicated chat apps, Ashley and her team simultaneously managed a separate, manual nomination-based recognition program.