Since launching Employee Recognition earlier this year, we’ve found employees to not only be posting and engaging more on our intranet, but our communications content views have increased more than 17%.
About
Get to know Agero
Agero’s mission is to reimagine the vehicle ownership experience through a combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, the company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and others. Managing one of the largest national networks of independent service providers, Agero responds to ~12 million service events annually. Agero is a member company of The Cross Country Group. To learn more, visit www.agero.com.
Challenge
Two teams, distinct communications channels, separate recognition style — lacks a unifying platform
Ashley Anglisano, Senior Communications Specialist, and the Internal Communications team at Agero realized the two groups were expressing recognition, but visibility stopped within their respective communication apps. The two groups use different communication tools in their daily work, limiting their opportunities for connection and acknowledgment.
Agero had an existing recognition program to bridge the cultural gap between call center agents and corporate employees. However, they encountered persistent challenges. While employees actively gave shout-outs to each other in team meetings and the dedicated chat apps, Ashley and her team simultaneously managed a separate, manual nomination-based recognition program.
Results
Bridging the engagement gap and exceeding expectations
~100 unique recognition posts at launch
Increased engagement from traditionally quiet groups
